Sales & Customer Service Ambassador
Sono Bello, Las Vegas, NV, United States
Overview
Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.
Applicants must reside in the state of Nevada to be considered for this role. Do you like talking to people? Are you warm, empathetic, and enjoy helping others? Do you also have strong sales experience to successfully navigate through sensitive conversations?
Responsibilities
Patient Ambassadors are responsible for creating the first impression in the patient journey and setting the stage by scheduling a free consultation via phone, sms, live chat and email. Although our primary role is to schedule consultations at our conveniently located consult centers and fully accredited surgical centers across the United States; we also work directly with center team members, clinicians, and surgeons to support our existing patients. This includes, but is not limited to: sending patient requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with clinicians or an On-Call Surgeon. All while adhering to our Quality Assurance requirements.
You must be a self-starter and a highly motivated professional. Please be prepared to share your work experience, where you have demonstrated your ability to meet and exceed targets. Although you work in cooperation with an amazing team of Patient Ambassadors, this position is remote and will ultimately rely on your individual performance.
Benefits
Full time hours only
Consistent schedule with a variety of shift options
3-4 weeks of paid training
Base pay of $16.00-$18.00/HR + monthly bonuses
Medical, dental, and vision insurance coverage
401K investing program
Paid holidays
Paid time off
Remote work environment
Career coaching toward professional growth and development
Core Responsibilities
Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently.
Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon.
Accurately capture and enter patient information with detailed notes within our CRM systems
Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
Own the first impression of the patient journey
Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
Collaborate with Leadership, Training and QA to stay updated on new services and policies
Important Attributes
Enjoy speaking with and helping patients
Be confident with technology
Must have sales experience or strong communication skills to navigate sensitive conversations
Be a self-starter, motivated and driven to advance your skill set while meeting and exceeding targets
Thrive in a remote, work from home setting
Highly reliable and able to maintain exemplary attendance
Additional Qualifications (required)
Customer service: 1 year
Sales with a quota or objective: 1 year
You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis. PAC Team Members will earn a weekend hourly pay differential on Saturday and Sundays.
You must have the ability to establish a private workspace with a lockable door for your home workstation; your PC equipment will be provided for you. Due to patient privacy, other people, friends, and family members are not permitted to be in the room with you while you work (regardless of age).
You must have the ability to perform basic technical troubleshooting and maintenance.
No background noises
High-speed internet connection. At least 100 Mbps is needed for optimal performance. Wireless-based internet service (Satellite/Cellular/Microwave) is not recommended
Ability to pass typing and additional skill assessment. At least 40 WPM, 95% accuracy
The hiring process will include a combination of phone, virtual and a skills assessment.
Training Schedule Training Schedule will be Mon-Fri, 7:30am to 4:30pm PST.
Sono Bello will provide all equipment before the first day of employment. You will need to be set up in a private, quiet workspace.
Compensation Here is the range for the role. Salary: $16 USD - $18 USD. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
Benefits Package Benefits include Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. Benefits eligibility may vary based on employment status.
For applicants located in CA: link
#J-18808-Ljbffr
Applicants must reside in the state of Nevada to be considered for this role. Do you like talking to people? Are you warm, empathetic, and enjoy helping others? Do you also have strong sales experience to successfully navigate through sensitive conversations?
Responsibilities
Patient Ambassadors are responsible for creating the first impression in the patient journey and setting the stage by scheduling a free consultation via phone, sms, live chat and email. Although our primary role is to schedule consultations at our conveniently located consult centers and fully accredited surgical centers across the United States; we also work directly with center team members, clinicians, and surgeons to support our existing patients. This includes, but is not limited to: sending patient requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with clinicians or an On-Call Surgeon. All while adhering to our Quality Assurance requirements.
You must be a self-starter and a highly motivated professional. Please be prepared to share your work experience, where you have demonstrated your ability to meet and exceed targets. Although you work in cooperation with an amazing team of Patient Ambassadors, this position is remote and will ultimately rely on your individual performance.
Benefits
Full time hours only
Consistent schedule with a variety of shift options
3-4 weeks of paid training
Base pay of $16.00-$18.00/HR + monthly bonuses
Medical, dental, and vision insurance coverage
401K investing program
Paid holidays
Paid time off
Remote work environment
Career coaching toward professional growth and development
Core Responsibilities
Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently.
Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon.
Accurately capture and enter patient information with detailed notes within our CRM systems
Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
Own the first impression of the patient journey
Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
Collaborate with Leadership, Training and QA to stay updated on new services and policies
Important Attributes
Enjoy speaking with and helping patients
Be confident with technology
Must have sales experience or strong communication skills to navigate sensitive conversations
Be a self-starter, motivated and driven to advance your skill set while meeting and exceeding targets
Thrive in a remote, work from home setting
Highly reliable and able to maintain exemplary attendance
Additional Qualifications (required)
Customer service: 1 year
Sales with a quota or objective: 1 year
You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis. PAC Team Members will earn a weekend hourly pay differential on Saturday and Sundays.
You must have the ability to establish a private workspace with a lockable door for your home workstation; your PC equipment will be provided for you. Due to patient privacy, other people, friends, and family members are not permitted to be in the room with you while you work (regardless of age).
You must have the ability to perform basic technical troubleshooting and maintenance.
No background noises
High-speed internet connection. At least 100 Mbps is needed for optimal performance. Wireless-based internet service (Satellite/Cellular/Microwave) is not recommended
Ability to pass typing and additional skill assessment. At least 40 WPM, 95% accuracy
The hiring process will include a combination of phone, virtual and a skills assessment.
Training Schedule Training Schedule will be Mon-Fri, 7:30am to 4:30pm PST.
Sono Bello will provide all equipment before the first day of employment. You will need to be set up in a private, quiet workspace.
Compensation Here is the range for the role. Salary: $16 USD - $18 USD. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
Benefits Package Benefits include Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. Benefits eligibility may vary based on employment status.
For applicants located in CA: link
#J-18808-Ljbffr