Helpdesk Analyst
Jobs via Dice, Atlanta, GA, United States
We are looking for a skilled
Help Desk Analyst
to join our team in Atlanta. If you excel at troubleshooting Windows 11, managing Active Directory, and providing top-tier customer service, we want to hear from you!
Position Overview
Location: Atlanta, GA (30334)
Work Arrangement: 100% Onsite (Monday - Friday)
Interview Process: Web Cam or In-Person
Key Technical Skills
Modern Desktop: Advanced troubleshooting of Windows 11 and Microsoft O365.
Identity Management: Hands‑on experience with Active Directory and OKTA.
Networking: Solving complex issues with VPN, RDP, and Network Connectivity.
Communication Tools: Supporting Microsoft Teams, IP Phone systems and Exchange Admin.
Scripting: Using PowerShell for advanced problem resolution.
Preferred Qualifications
Experience with Crowdstrike, AWS, or SharePoint.
Certifications: CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
A "customer‑first" mindset with excellent communication skills.
Primary Responsibilities
Resolve technical support tickets efficiently via phone, email, and face-to-face.
Manage hardware deployments, software installs, and password resets.
Collaborate with IT teams to maintain security and system stability.
Document and track all issues within a ticketing system.
#J-18808-Ljbffr
Help Desk Analyst
to join our team in Atlanta. If you excel at troubleshooting Windows 11, managing Active Directory, and providing top-tier customer service, we want to hear from you!
Position Overview
Location: Atlanta, GA (30334)
Work Arrangement: 100% Onsite (Monday - Friday)
Interview Process: Web Cam or In-Person
Key Technical Skills
Modern Desktop: Advanced troubleshooting of Windows 11 and Microsoft O365.
Identity Management: Hands‑on experience with Active Directory and OKTA.
Networking: Solving complex issues with VPN, RDP, and Network Connectivity.
Communication Tools: Supporting Microsoft Teams, IP Phone systems and Exchange Admin.
Scripting: Using PowerShell for advanced problem resolution.
Preferred Qualifications
Experience with Crowdstrike, AWS, or SharePoint.
Certifications: CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
A "customer‑first" mindset with excellent communication skills.
Primary Responsibilities
Resolve technical support tickets efficiently via phone, email, and face-to-face.
Manage hardware deployments, software installs, and password resets.
Collaborate with IT teams to maintain security and system stability.
Document and track all issues within a ticketing system.
#J-18808-Ljbffr