Police Communications Officer
JPS Health Network, Fort Worth, TX, United States
Job Summary
The Police Communications Officer is responsible for the operation of all equipment in the Police Communications office, including CCTV, alarm systems, phones, and radio equipment. The officer receives calls from the public and other agencies concerning complaints, police emergencies, non-emergencies, Fire/EMS, and other calls for service. The officer also inputs information into computer files (TCIC, NCIC, TLETS and CAD), ensuring the information is passed on to the dispatched personnel and/or requesting personnel, and all files are properly recorded and maintained. Essential Job Functions & Accountabilities
Perform all other duties and activities appropriate with the knowledge and skills of the position, including general office and clerical duties. Answer incoming emergency and non-emergency phone calls. Prioritize calls following established guidelines, dispatch appropriate units to calls for service, promptly notify supervisor of delayed response, and practice proper radio protocol. Transmit and receive messages between divisions of own agency and other law enforcement agencies or departments within JPS Health Network, coordinate and relay information in a timely manner. Maintain qualification and competency on all communication equipment and systems authorized and used by the department. Ensure only authorized persons gain access to sensitive areas through the use of access control systems, monitor, maintain, and operate all equipment utilized in the Communications Control Center, and respond appropriately to calls for service and dispatch personnel as needed. Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information; document and maintain records of all calls for service and ensure data entry is completed. Maintain and operate TCTC, NCIC, TLETS, and other programs appropriately; make inquiries and retrieve information from statewide and in-house computer databases. Enter, confirm and remove warrants into/from computer databases for CID and complete required paperwork associated with the warrants. Collect appropriate information for criminal/informational bulletins. Ensure radio utilization and radio traffic are conducted in accordance with Federal Communications Commission guidelines. Considered essential personnel and required to work scheduled shift regardless of weather conditions. Job description is not an all-inclusive list of duties and may be subject to change with or without notice; staff are expected to perform other duties as assigned. Qualifications
Required Qualifications:
High school diploma, GED, or equivalent. Texas Basic Telecommunications Certification may be obtained within one (1) year of hire date. TCIC/NCIC Full Access Certification may be obtained within one (1) year of hire date. Preferred Qualifications:
Completion of a minimum of twelve (12) semester hours of college. 1+ year experience in law enforcement telecommunications. 1+ year experience with operation of office equipment, CCTV, alarm, access, and communications systems. 1+ year experience in the application of control and annunciation devices. Location
John Peter Smith Hospital, 1500 S. Main Street, Fort Worth, Texas, 76104, United States Shift
Various/Rotating Shift; Hours worked vary; Employment type Full Time; Compensation hourly.
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The Police Communications Officer is responsible for the operation of all equipment in the Police Communications office, including CCTV, alarm systems, phones, and radio equipment. The officer receives calls from the public and other agencies concerning complaints, police emergencies, non-emergencies, Fire/EMS, and other calls for service. The officer also inputs information into computer files (TCIC, NCIC, TLETS and CAD), ensuring the information is passed on to the dispatched personnel and/or requesting personnel, and all files are properly recorded and maintained. Essential Job Functions & Accountabilities
Perform all other duties and activities appropriate with the knowledge and skills of the position, including general office and clerical duties. Answer incoming emergency and non-emergency phone calls. Prioritize calls following established guidelines, dispatch appropriate units to calls for service, promptly notify supervisor of delayed response, and practice proper radio protocol. Transmit and receive messages between divisions of own agency and other law enforcement agencies or departments within JPS Health Network, coordinate and relay information in a timely manner. Maintain qualification and competency on all communication equipment and systems authorized and used by the department. Ensure only authorized persons gain access to sensitive areas through the use of access control systems, monitor, maintain, and operate all equipment utilized in the Communications Control Center, and respond appropriately to calls for service and dispatch personnel as needed. Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information; document and maintain records of all calls for service and ensure data entry is completed. Maintain and operate TCTC, NCIC, TLETS, and other programs appropriately; make inquiries and retrieve information from statewide and in-house computer databases. Enter, confirm and remove warrants into/from computer databases for CID and complete required paperwork associated with the warrants. Collect appropriate information for criminal/informational bulletins. Ensure radio utilization and radio traffic are conducted in accordance with Federal Communications Commission guidelines. Considered essential personnel and required to work scheduled shift regardless of weather conditions. Job description is not an all-inclusive list of duties and may be subject to change with or without notice; staff are expected to perform other duties as assigned. Qualifications
Required Qualifications:
High school diploma, GED, or equivalent. Texas Basic Telecommunications Certification may be obtained within one (1) year of hire date. TCIC/NCIC Full Access Certification may be obtained within one (1) year of hire date. Preferred Qualifications:
Completion of a minimum of twelve (12) semester hours of college. 1+ year experience in law enforcement telecommunications. 1+ year experience with operation of office equipment, CCTV, alarm, access, and communications systems. 1+ year experience in the application of control and annunciation devices. Location
John Peter Smith Hospital, 1500 S. Main Street, Fort Worth, Texas, 76104, United States Shift
Various/Rotating Shift; Hours worked vary; Employment type Full Time; Compensation hourly.
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