Communications Officer
Georgia College & State University, Milledgeville, GA, United States
Communications Officer
Job ID:
297142
Location:
Georgia College & State University
Full/Part Time:
Full Time
Regular/Temporary:
Regular
Job Summary Communications officers report to the Communications and Records Supervisor, within the Support Services Division. Each Communications Officer is assigned as the primary Communications Center personnel for a patrol squad. The Communications Officer performs critical functions, which include, but are not limited to, dispatching calls for service, providing support for personnel in the field, maintaining computer‑aided dispatch and other records, monitoring a variety of communications equipment/systems and answering both emergency and non‑emergency calls.
Responsibilities Communication – 45%
Receiving emergency and non‑emergency calls for service
Dispatching requests for service to units in the field
Maintaining records of shift activity, including within the computer‑aided dispatch system (CAD)
Responding to requests for information from units in the field
Operating, inspecting, and maintaining Communications Center equipment
Monitoring alarm, surveillance, and security systems as needed
Providing directions and assistance for responding emergency support units and the public
Confirming warrants and GCIC/NCIC entries or inquiries
Broadcasting emergency communications through departmental and institutional notification systems
Data Processing/Entry – 20%
Enters, records, retrieves, and logs a variety of information in Public Safety databases, systems, and documents.
Systems include, but are not limited to: ARMS or an equivalent records management system, Power DMS or an equivalent document management system, GCIC/NCIC, written or electronic pass‑on/activity logs, and computer‑aided dispatch or CAD.
Customer Service – 20%
Effectively greeting citizens seeking services or information
Efficient triage and assessment of a citizen’s need for service
Implementing an appropriate response to a need for service in conjunction with departmental policies and procedures
Cashier – 10%
Conducts transactions for services rendered by Public Safety, such as notary, fingerprint services, and background checks.
Other – 5%
Other duties as assigned
Required Qualifications Educational Requirements
High school diploma or accredited GED equivalent
Other Required Qualifications
Must possess, or be able to obtain, and maintain certification as a Basic Communications Officer pursuant to the rules of the Georgia Peace Officer Standards and Training Council
Must successfully pass a comprehensive background check, including an oral interview, state and federal criminal history check, nationwide sex offender search, social security number check, credit history check, medical exam, drug screening, psychological screening, employment history check, and verification of at least three professional or personal references
Required Experience
Two years of work history, not necessarily in a related field, or a combination of educational attainment and work history
Preferred Qualifications
Preferred attainment of an Associate's Degree from an accredited college or university
Preferred certification as a Basic Communications Officer pursuant to the rules of the Georgia Peace Officer Standards and Training Council
Preferred experience in a higher education environment
Equal Employment Opportunity Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia. The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status. No individual shall be excluded from participation in, denied benefits, or subjected to unlawful discrimination or retaliation under any U.S.G. program or activity because of protected status; preference may be given on the basis of veteran status when appropriate under federal or state law.
Other Information
This is not a supervisory position.
This position has financial responsibilities.
This position does not require driving.
This role is considered a position of trust.
This position does not require a purchasing card (P‑Card).
This position will not travel.
This position requires a security clearance.
This position will be subject to pre‑employment drug screening; random drug screenings may occur during employment.
This position will require psychological and physical examinations as a condition of employment.
Background Check
Position of Trust.
Driving/Motor Vehicle Record.
Drug Test – subject to pre‑employment drug screening and follow‑up random drug screenings.
Psychological – subject to a pre‑employment psychological screening.
Physical – subject to a medical examination prior to attending Basic Communication School.
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Job ID:
297142
Location:
Georgia College & State University
Full/Part Time:
Full Time
Regular/Temporary:
Regular
Job Summary Communications officers report to the Communications and Records Supervisor, within the Support Services Division. Each Communications Officer is assigned as the primary Communications Center personnel for a patrol squad. The Communications Officer performs critical functions, which include, but are not limited to, dispatching calls for service, providing support for personnel in the field, maintaining computer‑aided dispatch and other records, monitoring a variety of communications equipment/systems and answering both emergency and non‑emergency calls.
Responsibilities Communication – 45%
Receiving emergency and non‑emergency calls for service
Dispatching requests for service to units in the field
Maintaining records of shift activity, including within the computer‑aided dispatch system (CAD)
Responding to requests for information from units in the field
Operating, inspecting, and maintaining Communications Center equipment
Monitoring alarm, surveillance, and security systems as needed
Providing directions and assistance for responding emergency support units and the public
Confirming warrants and GCIC/NCIC entries or inquiries
Broadcasting emergency communications through departmental and institutional notification systems
Data Processing/Entry – 20%
Enters, records, retrieves, and logs a variety of information in Public Safety databases, systems, and documents.
Systems include, but are not limited to: ARMS or an equivalent records management system, Power DMS or an equivalent document management system, GCIC/NCIC, written or electronic pass‑on/activity logs, and computer‑aided dispatch or CAD.
Customer Service – 20%
Effectively greeting citizens seeking services or information
Efficient triage and assessment of a citizen’s need for service
Implementing an appropriate response to a need for service in conjunction with departmental policies and procedures
Cashier – 10%
Conducts transactions for services rendered by Public Safety, such as notary, fingerprint services, and background checks.
Other – 5%
Other duties as assigned
Required Qualifications Educational Requirements
High school diploma or accredited GED equivalent
Other Required Qualifications
Must possess, or be able to obtain, and maintain certification as a Basic Communications Officer pursuant to the rules of the Georgia Peace Officer Standards and Training Council
Must successfully pass a comprehensive background check, including an oral interview, state and federal criminal history check, nationwide sex offender search, social security number check, credit history check, medical exam, drug screening, psychological screening, employment history check, and verification of at least three professional or personal references
Required Experience
Two years of work history, not necessarily in a related field, or a combination of educational attainment and work history
Preferred Qualifications
Preferred attainment of an Associate's Degree from an accredited college or university
Preferred certification as a Basic Communications Officer pursuant to the rules of the Georgia Peace Officer Standards and Training Council
Preferred experience in a higher education environment
Equal Employment Opportunity Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia. The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status. No individual shall be excluded from participation in, denied benefits, or subjected to unlawful discrimination or retaliation under any U.S.G. program or activity because of protected status; preference may be given on the basis of veteran status when appropriate under federal or state law.
Other Information
This is not a supervisory position.
This position has financial responsibilities.
This position does not require driving.
This role is considered a position of trust.
This position does not require a purchasing card (P‑Card).
This position will not travel.
This position requires a security clearance.
This position will be subject to pre‑employment drug screening; random drug screenings may occur during employment.
This position will require psychological and physical examinations as a condition of employment.
Background Check
Position of Trust.
Driving/Motor Vehicle Record.
Drug Test – subject to pre‑employment drug screening and follow‑up random drug screenings.
Psychological – subject to a pre‑employment psychological screening.
Physical – subject to a medical examination prior to attending Basic Communication School.
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