Member Service Representative
S3 Shared Service Solutions, LLC, New York, NY, United States
Job Overview
Member Service Representative – Remote
Key Responsibilities
Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
Completes required member verification, reviews accounts, relays company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
Specializes in either digital, cards, or loans-related queue and processes related transactions.
Corresponds with other departments and management through email for additional requests or research.
Performs additional job‑related projects and duties as assigned by management.
Qualifications & Skills
6 months of experience in customer service is preferred.
Excellent written and verbal communication.
Thrives in a fast‑paced customer service environment.
Must be highly organized and detail oriented.
Ability to work independently and prioritize work effectively.
Ability to navigate and utilize multiple platforms/computer software simultaneously.
Experience in a remote work environment with dual monitors is a plus.
Works well in a structured and procedure driven position.
Perks & Benefits
Group medical, dental, and vision coverage insurance
Generous paid time off
Up to 11 paid holidays per year
401(k) with employer match and discretionary contribution
Employee referral program
Wellness programs
Peer‑to‑peer recognition program
Salary is $19.23/hour
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
ADA Statement & Requirements S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment & Requirements Work Environment – This position operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements – Constantly: Compile, copy and compare information; analyze and compute information; problem solving and critical thinking; exercise good judgement/reasoning and resourcefully solve routine problems; organize and handle multiple tasks and prioritize; handle confidential/sensitive information; exhibit excellent customer service skills. Occasionally: perform basic mathematical computations.
Physical Requirements – Constantly: Sit – remaining in a seated position for long periods of time; use hands/fingers for repetitive keyboard and hand motion; speak coherently.
Emotional Effort – Frequent short deadlines. Work environment hectic with continual periods of high stress.
Internal/External Interaction – Steady and ongoing with occasional periods of low volume.
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Key Responsibilities
Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
Completes required member verification, reviews accounts, relays company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
Specializes in either digital, cards, or loans-related queue and processes related transactions.
Corresponds with other departments and management through email for additional requests or research.
Performs additional job‑related projects and duties as assigned by management.
Qualifications & Skills
6 months of experience in customer service is preferred.
Excellent written and verbal communication.
Thrives in a fast‑paced customer service environment.
Must be highly organized and detail oriented.
Ability to work independently and prioritize work effectively.
Ability to navigate and utilize multiple platforms/computer software simultaneously.
Experience in a remote work environment with dual monitors is a plus.
Works well in a structured and procedure driven position.
Perks & Benefits
Group medical, dental, and vision coverage insurance
Generous paid time off
Up to 11 paid holidays per year
401(k) with employer match and discretionary contribution
Employee referral program
Wellness programs
Peer‑to‑peer recognition program
Salary is $19.23/hour
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
ADA Statement & Requirements S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment & Requirements Work Environment – This position operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements – Constantly: Compile, copy and compare information; analyze and compute information; problem solving and critical thinking; exercise good judgement/reasoning and resourcefully solve routine problems; organize and handle multiple tasks and prioritize; handle confidential/sensitive information; exhibit excellent customer service skills. Occasionally: perform basic mathematical computations.
Physical Requirements – Constantly: Sit – remaining in a seated position for long periods of time; use hands/fingers for repetitive keyboard and hand motion; speak coherently.
Emotional Effort – Frequent short deadlines. Work environment hectic with continual periods of high stress.
Internal/External Interaction – Steady and ongoing with occasional periods of low volume.
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