Communications Specialist - Located in North Charleston, SC
Global Medical Response, North Charleston, SC, United States
Communications Specialist
Located in North Charleston, SC.
Job Overview Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Review, confirm, and verify the preflight risk assessment for completeness. Monitor, track, and log the progress of the flight and maintain situational awareness of the current and forecasted weather along the planned route to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assist management with other duties as assigned.
Responsibilities
Call Processing: Process emergency and non‑emergency requests; identify and notify appropriate resources.
Flight Following: Actively monitor aircraft while in flight; enter 15‑minute position reports into the CAD system; document all flight‑related information; place aircraft out of service and in service as necessary.
OCS / Risk Mitigation: Actively check general weather impression for assigned region; monitor aircraft for any in‑flight emergencies; review and acknowledge all 1/2/3 RA submissions.
Team Coordination: Keep partners abreast of pod activity; coordinate with Tier I OCS / Supervisor / Medlink as necessary; complete daily shift summary; perform other duties as assigned.
Qualifications Experience
Prior Communications Center experience helpful but not required.
Previous clerical, administrative, or general office experience preferred.
Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc.) preferred.
Education
High School Diploma, GED, or Equivalent.
CPR Certification.
Licensed EMD preferred.
NAACS required within 12 months of employment.
Skills
Detail oriented.
Ability to multi‑task.
Ability to function in a fast‑paced, high‑stress work environment.
Ability to maintain situational awareness with numerous units and situations.
Computer literate.
Working Conditions and Physical / Mental Requirements Working Conditions
Must perform job duties in a fast‑paced environment.
Frequently required to sit for long periods.
Vision: close, distance, peripheral vision, depth perception, and the ability to adjust focus.
Hearing: perceive nature sounds at normal speaking levels with or without correction; receive detailed information through oral communication; make fine discriminations in sound.
Reaching: extend hand(s) and arm(s) in any direction.
Talking: express or exchange ideas by spoken word; communicate accurately, loudly, or quickly when detailed or important instructions must be conveyed.
Fingering: pick, pinch, type or otherwise work primarily with fingers rather than whole hand.
Physical Demands
N/A
Mental Requirements
Attention divided between issues requiring multi‑tasking.
Able to supervise, train and lead other employees.
Deal with emergency and time‑sensitive situations on an ongoing basis.
Able to perform under circumstances of emotional stress.
Ability to make quick and accurate critical decisions.
Copying: transcribe, enter or post data.
Comparing, compiling, reporting and/or carrying out prescribed actions involving evaluation of data.
Analyzing: examine and evaluate data, present alternative actions.
Coordinating: determine time, place, and sequence of operations or action, prioritize multiple responsibilities, accomplish them simultaneously if necessary.
Reporting Relationships Reports to: Communications Supervisor and Communications Manager. Interrelationships: Communications Center–Communicators, Supervisors, Director; Clinicians.
EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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Job Overview Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Review, confirm, and verify the preflight risk assessment for completeness. Monitor, track, and log the progress of the flight and maintain situational awareness of the current and forecasted weather along the planned route to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assist management with other duties as assigned.
Responsibilities
Call Processing: Process emergency and non‑emergency requests; identify and notify appropriate resources.
Flight Following: Actively monitor aircraft while in flight; enter 15‑minute position reports into the CAD system; document all flight‑related information; place aircraft out of service and in service as necessary.
OCS / Risk Mitigation: Actively check general weather impression for assigned region; monitor aircraft for any in‑flight emergencies; review and acknowledge all 1/2/3 RA submissions.
Team Coordination: Keep partners abreast of pod activity; coordinate with Tier I OCS / Supervisor / Medlink as necessary; complete daily shift summary; perform other duties as assigned.
Qualifications Experience
Prior Communications Center experience helpful but not required.
Previous clerical, administrative, or general office experience preferred.
Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc.) preferred.
Education
High School Diploma, GED, or Equivalent.
CPR Certification.
Licensed EMD preferred.
NAACS required within 12 months of employment.
Skills
Detail oriented.
Ability to multi‑task.
Ability to function in a fast‑paced, high‑stress work environment.
Ability to maintain situational awareness with numerous units and situations.
Computer literate.
Working Conditions and Physical / Mental Requirements Working Conditions
Must perform job duties in a fast‑paced environment.
Frequently required to sit for long periods.
Vision: close, distance, peripheral vision, depth perception, and the ability to adjust focus.
Hearing: perceive nature sounds at normal speaking levels with or without correction; receive detailed information through oral communication; make fine discriminations in sound.
Reaching: extend hand(s) and arm(s) in any direction.
Talking: express or exchange ideas by spoken word; communicate accurately, loudly, or quickly when detailed or important instructions must be conveyed.
Fingering: pick, pinch, type or otherwise work primarily with fingers rather than whole hand.
Physical Demands
N/A
Mental Requirements
Attention divided between issues requiring multi‑tasking.
Able to supervise, train and lead other employees.
Deal with emergency and time‑sensitive situations on an ongoing basis.
Able to perform under circumstances of emotional stress.
Ability to make quick and accurate critical decisions.
Copying: transcribe, enter or post data.
Comparing, compiling, reporting and/or carrying out prescribed actions involving evaluation of data.
Analyzing: examine and evaluate data, present alternative actions.
Coordinating: determine time, place, and sequence of operations or action, prioritize multiple responsibilities, accomplish them simultaneously if necessary.
Reporting Relationships Reports to: Communications Supervisor and Communications Manager. Interrelationships: Communications Center–Communicators, Supervisors, Director; Clinicians.
EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
#J-18808-Ljbffr