Remote Recovery Specialist - CST
Transworld Systems Inc., Houston, TX, United States
Overview
Work Location: This is a remote/work from home position.
Compensation: $15-$17/hour.
Benefits
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Generous bonus opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays.
Company-issued equipment for work-from-home employees.
Responsibilities This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
Accurately assess the consumer’s financial condition by conducting thorough inquiries.
Determine the reason for delinquency and find creative solutions to resolve the situation.
Track and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
Adhere to the State and Federal regulations pertaining to collection activities.
Meet corporate standards for call quality assurance and structure.
Qualifications
Outgoing, assertive, competitive, persuasive
Enjoys dealing with the public
Possesses or is capable of acquiring superb negotiation skills
Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
Is able to work a flexible schedule which may include weekends.
Must have a high school diploma; some college preferred.
Remote Requirements Minimum internet speed requirements for remote work are as follows:
Broadband internet connection (no DSL or dial‑up)
Hard‑wired connection required (no Wi‑Fi or Wi‑Fi hotspots)
Speed Test: 25 mbps download, 20 mbps upload
Disclaimer This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
Equal Employment Opportunity Statement We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
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Compensation: $15-$17/hour.
Benefits
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Generous bonus opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays.
Company-issued equipment for work-from-home employees.
Responsibilities This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
Accurately assess the consumer’s financial condition by conducting thorough inquiries.
Determine the reason for delinquency and find creative solutions to resolve the situation.
Track and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
Adhere to the State and Federal regulations pertaining to collection activities.
Meet corporate standards for call quality assurance and structure.
Qualifications
Outgoing, assertive, competitive, persuasive
Enjoys dealing with the public
Possesses or is capable of acquiring superb negotiation skills
Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
Is able to work a flexible schedule which may include weekends.
Must have a high school diploma; some college preferred.
Remote Requirements Minimum internet speed requirements for remote work are as follows:
Broadband internet connection (no DSL or dial‑up)
Hard‑wired connection required (no Wi‑Fi or Wi‑Fi hotspots)
Speed Test: 25 mbps download, 20 mbps upload
Disclaimer This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
Equal Employment Opportunity Statement We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
#J-18808-Ljbffr