Product Specialist
iAutomation, Madison, WI, United States
iAutomation, a full-service automation company, developing robotic solutions and offering design, engineering, and integration (DE&I) services, product support, and production services, has an immediate opening for an Industrial Drives & Plant Solutions Product Specialist.
Industrial Drives & Plant Solutions Product Specialist Responsible for supporting the full lifecycle of industrial drive systems and plant solutions, from product selection and application engineering through on-site startup and commissioning. Provides technical expertise on variable frequency drives (VFDs), motor control systems, and integrated plant automation solutions to ensure optimal performance, reliability, and efficiency.
Acts as a key liaison between engineering, sales, and application teams, delivering customized solutions that meet customer requirements and industry standards. Leads on-site installation support, system integration, troubleshooting, and startup activities, ensuring successful commissioning and customer satisfaction.
Supports customers and internal teams with product training, technical documentation, and after-sales support, while identifying opportunities for system improvements and upgrades within industrial environments such as manufacturing, processing, and utilities.
Key Responsibilities
Provide technical expertise in the selection, application, and configuration of industrial drives (VFDs), motor control systems, and plant-wide automation solutions.
Support pre‑sales activities by reviewing customer specifications, developing technical proposals, and recommending optimized drive and system solutions.
Lead and execute on-site startup, commissioning, and validation of drives and integrated plant systems.
Perform system integration with PLCs, SCADA, and other automation platforms to ensure seamless plant operation.
Troubleshoot and resolve technical issues during installation, commissioning, and post‑startup phases.
Collaborate with engineering, sales, and service teams to deliver complete, customer‑focused solutions.
Conduct site assessments and audits to identify opportunities for system optimization, energy savings, and performance improvements.
Develop and maintain technical documentation, including manuals, reports, and commissioning records.
Ensure compliance with industry standards, safety regulations, and company quality procedures during all project phases.
Support after‑sales service activities, including upgrades, retrofits, and maintenance planning.
Act as the primary technical point of contact for customers during project execution and startup activities.
Maintain deep knowledge of key vendor platforms (e.g., Siemens, Rockwell, ABB, etc.)
Monitor market trends, competitive landscape, and emerging technologies
Internal Enablement & Training
Provide technical training and guidance to customers, operators, and internal teams on products and system operation
Develop technical content, sales tools, and application guides
Support onboarding and continuous development of sales teams
Operational & Commercial Support
Assist with forecasting, pipeline development, and revenue tracking
Support pricing strategies, margin optimization, and vendor alignment
Partner cross‑functionally with operations, supply chain, and leadership teams
Travel Requirements
Up to 50% travel, combination of local and overnight
Education & Experience
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field (or equivalent experience)
3‑7+ years of experience in industrial automation, drives, motion control, or related field
Experience in a distribution, system integration, or OEM environment preferred
Technical Expertise
Variable Frequency Drives (VFDs)
Servo systems and motion control
PLC integration and industrial networks
Motor control and power distribution concepts
Experience with plant‑level automation solutions and system architecture is a plus
Skills & Competencies
Strong customer‑facing and communication skills
Ability to translate technical solutions into business value
Problem‑solving mindset with strong application engineering capability
Commercial acumen with ability to support sales growth and margin targets
Ability to manage multiple priorities in a fast‑paced environment
Key Performance Indicators (KPIs)
Revenue growth within drives and plant solutions portfolio
Gross margin performance
Technical win rate / conversion of opportunities
Customer satisfaction and retention
Internal training effectiveness and adoption
iAutomation Supports Equal Opportunity Employment & Diversity.
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Industrial Drives & Plant Solutions Product Specialist Responsible for supporting the full lifecycle of industrial drive systems and plant solutions, from product selection and application engineering through on-site startup and commissioning. Provides technical expertise on variable frequency drives (VFDs), motor control systems, and integrated plant automation solutions to ensure optimal performance, reliability, and efficiency.
Acts as a key liaison between engineering, sales, and application teams, delivering customized solutions that meet customer requirements and industry standards. Leads on-site installation support, system integration, troubleshooting, and startup activities, ensuring successful commissioning and customer satisfaction.
Supports customers and internal teams with product training, technical documentation, and after-sales support, while identifying opportunities for system improvements and upgrades within industrial environments such as manufacturing, processing, and utilities.
Key Responsibilities
Provide technical expertise in the selection, application, and configuration of industrial drives (VFDs), motor control systems, and plant-wide automation solutions.
Support pre‑sales activities by reviewing customer specifications, developing technical proposals, and recommending optimized drive and system solutions.
Lead and execute on-site startup, commissioning, and validation of drives and integrated plant systems.
Perform system integration with PLCs, SCADA, and other automation platforms to ensure seamless plant operation.
Troubleshoot and resolve technical issues during installation, commissioning, and post‑startup phases.
Collaborate with engineering, sales, and service teams to deliver complete, customer‑focused solutions.
Conduct site assessments and audits to identify opportunities for system optimization, energy savings, and performance improvements.
Develop and maintain technical documentation, including manuals, reports, and commissioning records.
Ensure compliance with industry standards, safety regulations, and company quality procedures during all project phases.
Support after‑sales service activities, including upgrades, retrofits, and maintenance planning.
Act as the primary technical point of contact for customers during project execution and startup activities.
Maintain deep knowledge of key vendor platforms (e.g., Siemens, Rockwell, ABB, etc.)
Monitor market trends, competitive landscape, and emerging technologies
Internal Enablement & Training
Provide technical training and guidance to customers, operators, and internal teams on products and system operation
Develop technical content, sales tools, and application guides
Support onboarding and continuous development of sales teams
Operational & Commercial Support
Assist with forecasting, pipeline development, and revenue tracking
Support pricing strategies, margin optimization, and vendor alignment
Partner cross‑functionally with operations, supply chain, and leadership teams
Travel Requirements
Up to 50% travel, combination of local and overnight
Education & Experience
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field (or equivalent experience)
3‑7+ years of experience in industrial automation, drives, motion control, or related field
Experience in a distribution, system integration, or OEM environment preferred
Technical Expertise
Variable Frequency Drives (VFDs)
Servo systems and motion control
PLC integration and industrial networks
Motor control and power distribution concepts
Experience with plant‑level automation solutions and system architecture is a plus
Skills & Competencies
Strong customer‑facing and communication skills
Ability to translate technical solutions into business value
Problem‑solving mindset with strong application engineering capability
Commercial acumen with ability to support sales growth and margin targets
Ability to manage multiple priorities in a fast‑paced environment
Key Performance Indicators (KPIs)
Revenue growth within drives and plant solutions portfolio
Gross margin performance
Technical win rate / conversion of opportunities
Customer satisfaction and retention
Internal training effectiveness and adoption
iAutomation Supports Equal Opportunity Employment & Diversity.
#J-18808-Ljbffr