Medicare Sales Agent - Hybrid in Tempe, AZ
UnitedHealthcare, Tempe, AZ, United States
Job Overview
Medicare Sales Agent – Tempe, AZ (Hybrid/Remote)
UnitedHealth Group is simplifying the health care experience. In this inbound call role, you will consult customers on their insurance needs, match the correct coverages, products, and benefits, and help complete enrollment, with no prior license required.
Location: Tempe, AZ (hybrid - remote * role) with onsite training for 6-10 weeks, after which up to 3 days per week remote.
Work Schedule: Monday – Friday 8:30am – 9:00pm local time; rotational weekend work during training.
Primary Responsibilities
Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale.
Follow up with members on questions or to review current or new products and services.
Navigate multiple computer systems to document member information while maintaining active listening and engagement with members.
Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs.
Assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines.
Meet the goals established for the position in the areas of performance, attendance, and consumer experience.
Meet and maintain requirements for agent licensure, appointments, and annual product certification.
Work Location and Training
Fast forward your success by participating in our onsite training program in a standard day shift for 6-10 weeks.
After successful completion of training, hybrid work models are available with up to 3 business days per week working from home.
Compensation & Benefits Base pay + monthly sales incentive compensation structure:
Base pay plus monthly sales incentive.
Average annual earnings $50K - $65K; top performers can earn $80K plus.
Sign‑On Bonus up to $2,000 for unlicensed external/internal applicants; up to $3,000 for licensed applicants.
Benefits package (subject to eligibility):
15 days accrued paid time off during first year plus 8 paid holidays.
Medical plan options with Health Spending Account or Health Saving Account.
Dental, Vision, Life & AD&D insurance; short-term and long-term disability coverage.
401(k) savings plan, employee stock purchase plan.
Education reimbursement, employee discounts, employee assistance program, employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
Competitive work environment focused on teamwork and individual success.
Required Qualifications
High School Diploma/GED or 4+ years of customer service/sales experience.
Must obtain all appropriate state insurance licenses within 30 days (may be completed during training).
Ability to work scheduled shifts, including training period, with flexibility to adjust daily schedule and work overtime and/or weekends as needed.
Must live within a commutable distance to 410 N Scottsdale Road, Tempe, AZ.
Preferred Qualifications
Previous sales experience.
Familiarity with computer and Windows PC applications, including learning new and complex systems.
Flexibility to customize approach to meet all types of caller communication styles and personalities.
Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy.
Equal Employment Opportunity UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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UnitedHealth Group is simplifying the health care experience. In this inbound call role, you will consult customers on their insurance needs, match the correct coverages, products, and benefits, and help complete enrollment, with no prior license required.
Location: Tempe, AZ (hybrid - remote * role) with onsite training for 6-10 weeks, after which up to 3 days per week remote.
Work Schedule: Monday – Friday 8:30am – 9:00pm local time; rotational weekend work during training.
Primary Responsibilities
Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale.
Follow up with members on questions or to review current or new products and services.
Navigate multiple computer systems to document member information while maintaining active listening and engagement with members.
Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs.
Assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines.
Meet the goals established for the position in the areas of performance, attendance, and consumer experience.
Meet and maintain requirements for agent licensure, appointments, and annual product certification.
Work Location and Training
Fast forward your success by participating in our onsite training program in a standard day shift for 6-10 weeks.
After successful completion of training, hybrid work models are available with up to 3 business days per week working from home.
Compensation & Benefits Base pay + monthly sales incentive compensation structure:
Base pay plus monthly sales incentive.
Average annual earnings $50K - $65K; top performers can earn $80K plus.
Sign‑On Bonus up to $2,000 for unlicensed external/internal applicants; up to $3,000 for licensed applicants.
Benefits package (subject to eligibility):
15 days accrued paid time off during first year plus 8 paid holidays.
Medical plan options with Health Spending Account or Health Saving Account.
Dental, Vision, Life & AD&D insurance; short-term and long-term disability coverage.
401(k) savings plan, employee stock purchase plan.
Education reimbursement, employee discounts, employee assistance program, employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
Competitive work environment focused on teamwork and individual success.
Required Qualifications
High School Diploma/GED or 4+ years of customer service/sales experience.
Must obtain all appropriate state insurance licenses within 30 days (may be completed during training).
Ability to work scheduled shifts, including training period, with flexibility to adjust daily schedule and work overtime and/or weekends as needed.
Must live within a commutable distance to 410 N Scottsdale Road, Tempe, AZ.
Preferred Qualifications
Previous sales experience.
Familiarity with computer and Windows PC applications, including learning new and complex systems.
Flexibility to customize approach to meet all types of caller communication styles and personalities.
Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy.
Equal Employment Opportunity UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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