Senior Customer Service Representative Level I
Gas-Fired Products Inc, Charlotte, NC, United States
Education Level2 Year Degree## DescriptionJob Summary
Gas Fired Products Customer Service Representatives (CSR) are skilled, detail-oriented and customer-focused with ideal experience working in a manufacturing environment. The CSR is responsible for managing customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of manufacturing processes and supply chain operations.Responsibilities
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Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about GFP products
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Processes all orders, customer requests, complaints, status of order questions, etc.
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Input orders, prepare and issue RGA's and submit documentation for invoicing and credits
•
Process orders with appropriate internal departments to ensure inquiries are answered quickly
•
Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system.
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Receive customer order and confirm it is on file prior to shipment of goods.
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Reviews duplicate purchase order report daily.
Make corrections and communicate accordingly
•
Review open order report on a weekly basis to flag late orders.
Follow up with the appropriate internal department to expedite the shipment of any late orders.
Follow up with customer on status.
•
Prepare freight claims for damaged shipments.
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Maintain up-to-date literature and price lists on shared servers for customer and internal needs.
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Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments
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Obtain freight quotes for domestic and international shipments
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Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX.
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Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files.
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May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter.## Qualifications**Knowledge and Skills*** Requires extensive knowledge of the organization, products, and/or services. This knowledge may be acquired through training or tenure with the organization* Proven ability to handle complex issues and problems and refer only the most complex issues to higher-level staff.* Outstanding organizational skills* Performs work under minimal supervision* Excellent communication skills, both verbal and written* Proven ability to work in a fast-paced environment and excel with time – sensitive situations; delivers results under tight deadlines* Successfully manage high volume workloads**Education and Experience Requirements*** Requires a high school diploma* 4 to 6 years of experience preferably in manufacturing customer service role #J-18808-Ljbffr
Gas Fired Products Customer Service Representatives (CSR) are skilled, detail-oriented and customer-focused with ideal experience working in a manufacturing environment. The CSR is responsible for managing customer inquiries, processing orders, coordinating with production and logistics teams, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of manufacturing processes and supply chain operations.Responsibilities
•
Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about GFP products
•
Processes all orders, customer requests, complaints, status of order questions, etc.
•
Input orders, prepare and issue RGA's and submit documentation for invoicing and credits
•
Process orders with appropriate internal departments to ensure inquiries are answered quickly
•
Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system.
•
Receive customer order and confirm it is on file prior to shipment of goods.
•
Reviews duplicate purchase order report daily.
Make corrections and communicate accordingly
•
Review open order report on a weekly basis to flag late orders.
Follow up with the appropriate internal department to expedite the shipment of any late orders.
Follow up with customer on status.
•
Prepare freight claims for damaged shipments.
•
Maintain up-to-date literature and price lists on shared servers for customer and internal needs.
•
Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments
•
Obtain freight quotes for domestic and international shipments
•
Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX.
•
Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files.
•
May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter.## Qualifications**Knowledge and Skills*** Requires extensive knowledge of the organization, products, and/or services. This knowledge may be acquired through training or tenure with the organization* Proven ability to handle complex issues and problems and refer only the most complex issues to higher-level staff.* Outstanding organizational skills* Performs work under minimal supervision* Excellent communication skills, both verbal and written* Proven ability to work in a fast-paced environment and excel with time – sensitive situations; delivers results under tight deadlines* Successfully manage high volume workloads**Education and Experience Requirements*** Requires a high school diploma* 4 to 6 years of experience preferably in manufacturing customer service role #J-18808-Ljbffr