Seasonal Employee Hourly - Call Center Representative - 500823
utoledo.edu, Toledo, OH, United States
University of Toledo has proudly served our community since 1872. We offer competitive wages, access to the Public Employees Retirement System, generous time off allowances and additional wellness benefits. As a part of The University of Toledo, employees and their dependents also have access to education benefits at UToledo.
seasonal employee hourly - call center representative
Job no:
500823 Work type:
Staff - Temporary Location:
Main Campus - Academic Toledo, OH Categories:
Administration, Part-Time, None, Seasonal Title:
Seasonal Employee Hourly - Call Center Representative Department Org:
Academic Success Programs - 106350 Employee Classification:
H6 - Intermittent - Seasonal Hourly Bargaining Unit:
Bargaining Unit Exempt Primary Location:
MC AC Shift:
1 Start Time:
1:00 PM
End Time:
5:00 PM Job Description:
This position will be responsible for completing daily call center operations. The call center focuses on making outbound calls to support the re‑enrollment of UToledo students and other call needs of the university. The primary goal will be to encourage and assist these students in returning to the university to complete their degrees. This position will be responsible for completing an assigned number of calls per hour/shift, documenting the call outcomes, and providing student customer service. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals. Minimum Qualifications: High School Diploma Good written and verbal communication required Effective decision‑making and problem‑solving skills required Must be detail oriented and have the ability to keep organized and accurate records Strong customer service skills Adhere to FERPA and university policies and procedures Preferred Qualifications: Customer Service Experience Preferred Call center experience preferred Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Advertised:
16 Apr 2026 Eastern Daylight Time Applications close:
03 May 2026 Eastern Daylight Time Main Campus Center for Administrative Support Hours: 8:30 a.m. to 5 p.m. Phone: 419.530.4747 Fax: 419.530.1490 HumanResourcesDepartment@utoledo.edu
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Job no:
500823 Work type:
Staff - Temporary Location:
Main Campus - Academic Toledo, OH Categories:
Administration, Part-Time, None, Seasonal Title:
Seasonal Employee Hourly - Call Center Representative Department Org:
Academic Success Programs - 106350 Employee Classification:
H6 - Intermittent - Seasonal Hourly Bargaining Unit:
Bargaining Unit Exempt Primary Location:
MC AC Shift:
1 Start Time:
1:00 PM
End Time:
5:00 PM Job Description:
This position will be responsible for completing daily call center operations. The call center focuses on making outbound calls to support the re‑enrollment of UToledo students and other call needs of the university. The primary goal will be to encourage and assist these students in returning to the university to complete their degrees. This position will be responsible for completing an assigned number of calls per hour/shift, documenting the call outcomes, and providing student customer service. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals. Minimum Qualifications: High School Diploma Good written and verbal communication required Effective decision‑making and problem‑solving skills required Must be detail oriented and have the ability to keep organized and accurate records Strong customer service skills Adhere to FERPA and university policies and procedures Preferred Qualifications: Customer Service Experience Preferred Call center experience preferred Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Advertised:
16 Apr 2026 Eastern Daylight Time Applications close:
03 May 2026 Eastern Daylight Time Main Campus Center for Administrative Support Hours: 8:30 a.m. to 5 p.m. Phone: 419.530.4747 Fax: 419.530.1490 HumanResourcesDepartment@utoledo.edu
#J-18808-Ljbffr