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Senior Director, Americas Customer Engagement & Success

ServiceNow, Chicago, IL, United States


A leading enterprise software company is seeking a Senior Director, Area Vertical Lead for the Customer Engagement Group. This role involves owning the customer lifecycle, managing multi-functional teams, and driving AI adoption. The candidate should have over 15 years of experience in post-sales leadership, particularly in SaaS or enterprise software, and a proven track record in managing key metrics such as GRR and NPS. The position offers a flexible work persona and a competitive compensation package including a base salary of $185,200 - $333,400 plus benefits. #J-18808-Ljbffr