Fan Engagement Specialist
Rock & Roll Hall of Fame, Cleveland, OH, United States
FAN ENGAGEMENT SPECIALIST
At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.
We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.
No prior museum experience needed, just your love of music and people. The Fan Engagement Specialists are responsible for creating an engaging experience for all Rock Hall guests while sharing their love of rock and roll to make sure we provide the best quality service possible.
Roles & Responsibilities
Greet guests with energy, enthusiasm, and a welcoming attitude
Support various onstage posts throughout the museum, including but not limited to entry, ticket scanning, exhibit halls, theaters, and answering phones & emails
Actively engage with guests during their visit – answer questions, share stories, and initiate conversation
Address guest concerns, questions, or complaints promptly and professionally, and escalat[e] to supervisor team as needed
Provide visitors with wayfinding assistance and recommendations throughout the museum
Help with crowd flow and guest experience during high‑volume events, concerts, public programs, and private events
Maintain awareness of daily programming, live music, exhibits and special events
Assist with opening/closing procedures as assigned
Represent the Rock Hall brand as a visible ambassador on the museum floor
Report operational, cleanliness, or safety issues promptly
Duties include but may not be limited to the above
Preferred Experience In The Following Areas Helpful
Customer service
Knowledge and appreciation of Rock and Roll history
Desire to engage with our visitors
Strong verbal communication skills
Knowledge of the downtown Cleveland area and activities
Bilingual capabilities a bonus
Requirements
Flexible availability, including evenings, weekends, and holidays; must be able to work at least one weekend shift each weekend
Customer service experience
Strong verbal communication skills
Appreciation of Rock & Roll and/or music history
High school graduate or equivalent
Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen
We offer
Exciting work environment
Discounts in museum store & café
Free access to museum events & shows
Employer paid parking & close proximity to public transportation
Ability to earn paid time off
Working Conditions
Environmental Parameters: Ability to work in a window‑less office. Ability to work in an environment with loud noise, such as house music.
Physical Demands:
Strength: Ability to lift/move items weighing up to 20 lbs. (approximately)
Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds. Ability to hear accurately to interact with the public and co‑workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to visually determine the accuracy of work done and observe/assess possible threats to safety. Ability to ascend or descend ladders and stairs. Ability to bend body downwards and forward by bending spine at waist to access areas closer to the ground. Ability to bend legs at knee. Ability to extend arms and hands in any direction. Ability to use upper extremities to exert force to move an object forward, and to tug behind. Ability to raise objects from a lower position to a higher position. Ability to perceive attributes of objects, such as size, shape, and characteristics. Ability to perform tasks concurrently. Work involves walking and standing most of the time but will also involve sitting for periods of time.
Equipment Used
Phone, tablets, personal computer, telephone, radios, and other office equipment.
Aptitude Requirements
Cognitive:
Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
Communication: Ability to be conversant in Museum rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors, and employees.
Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
Manual:
Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.
Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.
Employer's Rights This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.
No prior museum experience needed, just your love of music and people. The Fan Engagement Specialists are responsible for creating an engaging experience for all Rock Hall guests while sharing their love of rock and roll to make sure we provide the best quality service possible.
Roles & Responsibilities
Greet guests with energy, enthusiasm, and a welcoming attitude
Support various onstage posts throughout the museum, including but not limited to entry, ticket scanning, exhibit halls, theaters, and answering phones & emails
Actively engage with guests during their visit – answer questions, share stories, and initiate conversation
Address guest concerns, questions, or complaints promptly and professionally, and escalat[e] to supervisor team as needed
Provide visitors with wayfinding assistance and recommendations throughout the museum
Help with crowd flow and guest experience during high‑volume events, concerts, public programs, and private events
Maintain awareness of daily programming, live music, exhibits and special events
Assist with opening/closing procedures as assigned
Represent the Rock Hall brand as a visible ambassador on the museum floor
Report operational, cleanliness, or safety issues promptly
Duties include but may not be limited to the above
Preferred Experience In The Following Areas Helpful
Customer service
Knowledge and appreciation of Rock and Roll history
Desire to engage with our visitors
Strong verbal communication skills
Knowledge of the downtown Cleveland area and activities
Bilingual capabilities a bonus
Requirements
Flexible availability, including evenings, weekends, and holidays; must be able to work at least one weekend shift each weekend
Customer service experience
Strong verbal communication skills
Appreciation of Rock & Roll and/or music history
High school graduate or equivalent
Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen
We offer
Exciting work environment
Discounts in museum store & café
Free access to museum events & shows
Employer paid parking & close proximity to public transportation
Ability to earn paid time off
Working Conditions
Environmental Parameters: Ability to work in a window‑less office. Ability to work in an environment with loud noise, such as house music.
Physical Demands:
Strength: Ability to lift/move items weighing up to 20 lbs. (approximately)
Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds. Ability to hear accurately to interact with the public and co‑workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to visually determine the accuracy of work done and observe/assess possible threats to safety. Ability to ascend or descend ladders and stairs. Ability to bend body downwards and forward by bending spine at waist to access areas closer to the ground. Ability to bend legs at knee. Ability to extend arms and hands in any direction. Ability to use upper extremities to exert force to move an object forward, and to tug behind. Ability to raise objects from a lower position to a higher position. Ability to perceive attributes of objects, such as size, shape, and characteristics. Ability to perform tasks concurrently. Work involves walking and standing most of the time but will also involve sitting for periods of time.
Equipment Used
Phone, tablets, personal computer, telephone, radios, and other office equipment.
Aptitude Requirements
Cognitive:
Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
Communication: Ability to be conversant in Museum rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors, and employees.
Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
Manual:
Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.
Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.
Employer's Rights This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
#J-18808-Ljbffr