Director, Enterprise Deployment Strategy, Americas
Planhat, New York, NY, United States
Role Overview
We’re seeking a commercial leader to run our Enterprise Customer Deployment Strategy team across the Americas. In this role, you will own adoption, retention, expansion, and health metrics for our largest customers. You will lead a team, build strategic plans, and get scrappy — diving into the details when needed to drive meaningful impact.
Key Responsibilities
Lead and grow a senior and high‑performing Enterprise Customer Deployment team (Customer Managers & Technical Deployment Leads) supporting our top‑tier accounts
Own and fully execute renewals, expansion, and customer health goals for strategic enterprise clients
Develop and execute enterprise customer strategies, tailored to large and complex accounts
Build and nurture executive‑level relationships (C‑level, VP) with customers, ensuring Planhat aligns with their business outcomes
Lead QBRs, success plans, and executive business reviews to demonstrate value
Collaborate with Sales, Product, Professional Services, and Support to ensure a seamless customer journey
Get tactical: step in on critical accounts, resolve escalations, and mentor your team on execution
Use data to drive decision‑making: monitor health metrics, adoption patterns, and risk, then take proactive action
Contribute to global CS strategy, sharing learnings and scaling best practices
Qualifications
10+ years in a leadership role (Director‑level or above) in Customer Management, Sales or Customer Success within enterprise B2B SaaS, managing at least 5‑10 ICs
Proven experience managing enterprise customers and driving NRR
Experience fully owning renewals, upsells and cross‑sells with no involvement from sales
Experience owning GRR, NRR and expansion targets monthly or quarterly
Strong commercial mindset and experience building growth strategies for strategic accounts
Excellent relationship‑building skills, especially with executive stakeholders
Highly organized and data‑driven: comfortable operating from customer metrics, product usage, and health data
Hands‑on attitude: you’re not afraid to jump in and do the work when needed
Experience scaling teams in a fast‑growing startup environment
Location This role will be located in NYC or Malibu
Compensation The OTE salary range for this position is $130,000 - $180,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
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Key Responsibilities
Lead and grow a senior and high‑performing Enterprise Customer Deployment team (Customer Managers & Technical Deployment Leads) supporting our top‑tier accounts
Own and fully execute renewals, expansion, and customer health goals for strategic enterprise clients
Develop and execute enterprise customer strategies, tailored to large and complex accounts
Build and nurture executive‑level relationships (C‑level, VP) with customers, ensuring Planhat aligns with their business outcomes
Lead QBRs, success plans, and executive business reviews to demonstrate value
Collaborate with Sales, Product, Professional Services, and Support to ensure a seamless customer journey
Get tactical: step in on critical accounts, resolve escalations, and mentor your team on execution
Use data to drive decision‑making: monitor health metrics, adoption patterns, and risk, then take proactive action
Contribute to global CS strategy, sharing learnings and scaling best practices
Qualifications
10+ years in a leadership role (Director‑level or above) in Customer Management, Sales or Customer Success within enterprise B2B SaaS, managing at least 5‑10 ICs
Proven experience managing enterprise customers and driving NRR
Experience fully owning renewals, upsells and cross‑sells with no involvement from sales
Experience owning GRR, NRR and expansion targets monthly or quarterly
Strong commercial mindset and experience building growth strategies for strategic accounts
Excellent relationship‑building skills, especially with executive stakeholders
Highly organized and data‑driven: comfortable operating from customer metrics, product usage, and health data
Hands‑on attitude: you’re not afraid to jump in and do the work when needed
Experience scaling teams in a fast‑growing startup environment
Location This role will be located in NYC or Malibu
Compensation The OTE salary range for this position is $130,000 - $180,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
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