Representative 2, Call Center
CoolSys - Refrigeration and HVAC Systems, Phoenix, AZ, United States
Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
CoolSys is recognized as an EEO/AA Employer. We are committed to hiring great people who are the foundation of our success and growth.
Responsibilities
Prioritize incoming calls.
Assign and dispatch technicians.
Work with Service Managers to address open calls.
Maintain proactive communication with customers regarding missed SLAs.
Verify nightly on-call crew.
Understand the geography of the market and the technicians.
Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
Performs other duties as assigned.
Qualifications Education / Training
High school diploma or GED.
Completion/certification from an accredited business/office vocational school is a plus.
An AA degree a plus.
Work Experience / Skills
Minimum 6 months of Call Center/Dispatch experience or experience in a fast-paced and mission-critical response environment.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Able to actively listen and demonstrate empathy.
Highly organized and strong attention to detail.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Flexible schedule to work weekends, holidays, or overtime as required.
Friendly and helpful demeanor.
Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
Strong ability to use typical business tools, including E-Mail, Word, Excel, etc.
Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth.
Benefits
Competitive pay: $19.71-22.63/hr
Benefits: Medical, Dental, Vision and Prescription coverage
Paid vacation, holidays, and floating holiday
401(K) with Company match
Company sponsored life insurance, as well as optional AD&D, short and long-term disability
Tuition reimbursement
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
Pet Insurance
Legal Plan, and ID Theft Protection
Connect with us on Facebook and X.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
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CoolSys is recognized as an EEO/AA Employer. We are committed to hiring great people who are the foundation of our success and growth.
Responsibilities
Prioritize incoming calls.
Assign and dispatch technicians.
Work with Service Managers to address open calls.
Maintain proactive communication with customers regarding missed SLAs.
Verify nightly on-call crew.
Understand the geography of the market and the technicians.
Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
Performs other duties as assigned.
Qualifications Education / Training
High school diploma or GED.
Completion/certification from an accredited business/office vocational school is a plus.
An AA degree a plus.
Work Experience / Skills
Minimum 6 months of Call Center/Dispatch experience or experience in a fast-paced and mission-critical response environment.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Able to actively listen and demonstrate empathy.
Highly organized and strong attention to detail.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Flexible schedule to work weekends, holidays, or overtime as required.
Friendly and helpful demeanor.
Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
Strong ability to use typical business tools, including E-Mail, Word, Excel, etc.
Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth.
Benefits
Competitive pay: $19.71-22.63/hr
Benefits: Medical, Dental, Vision and Prescription coverage
Paid vacation, holidays, and floating holiday
401(K) with Company match
Company sponsored life insurance, as well as optional AD&D, short and long-term disability
Tuition reimbursement
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
Pet Insurance
Legal Plan, and ID Theft Protection
Connect with us on Facebook and X.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
#J-18808-Ljbffr