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Order Fulfillment Specialist

Johnson Controls, Inc., Marinette, WI, United States


Here’s What We Offer

Competitive pay

Paid vacation/holidays/sick time10 days of vacation firstyear!

Comprehensive benefits package including 401K, medical, dental, and vision careAvailable day one!

Extensive product and on-the-job/cross-training opportunities Withoutstanding internal resources!

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Company vehicle, tools, and equipmentprovidedto complete all jobs.

JCI Employee discount programs (The Loop by Perk Spot)

What you will do As an Order Fulfillment Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

How you will do it

Place customer orders with high attention to detail.

Maintain ship dates.

Manage backorders.

Monitor inventory levels.

Manage order cancellations quickly.

Answer calls.

Handle customer questions concerning shipments, backorders, escalations, etc.

Pull regular reports to manage orders.

Manage cases in Salesforce.com.

What we look for

Required problem solving

Work in fast paced environment with quickly changing priorities

Able to manage tasks effectively.

Active listening skills

CRM experience with Salesforce.com

ERP: SAP

Attention to detail

Microsoft Office Suite experience

Bilingual a plus

HIRING HOURLY RANGE: $20-$25 This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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