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Product Design Lead, Checkout and Payments (Bangkok - Based, Relocation Provided

Agoda, Chicago, IL, United States


Product Design Manager, Checkout and Payments This role is BANGKOK-BASED, RELOCATION PROVIDED.

At Agoda, you will lead the design of checkout and payments experiences across our platform. You will guide a team of designers, collaborate with product and engineering stakeholders, and drive user‑centric solutions aligned with business goals.

Responsibilities

Manage scope of work for your team and determine how to divide work among designers.

Lead design strategy for complex initiatives and help grow design leaders.

Drive design versus business objectives and measurement alignment on core product initiatives.

Ensure successful execution by your team; surface and address questions, bottlenecks, dependencies, and conflicts as they arise, working with stakeholders when needed.

Maintain and apply a process for effective design.

Build a healthy, high‑performing, capability‑complete team. Hire designers to fill open headcount and foster a positive culture.

Coach and mentor your direct reports to hone their competencies and grow in their careers.

Lead projects and teams to define and sell a coherent medium‑to‑long‑term vision, with milestones and short‑term actions to get there.

Represent your team upwards to your manager: ensure the team's priorities are well understood, advocate for them, and flag any underperformers, stakeholder misalignments, or other challenges they face.

Partner with a design leadership team to shape management practices and mentor other design leaders to put those in practice.

Track record & quality indicators

Leading design strategy for complex initiatives and growing design leaders.

Leading through ambiguity, persuading and aligning senior leaders around a vision and approach.

Using holistic thinking to identify customer experience opportunities that create impact across the organization.

Partnering with a design leadership team to shape management practices and mentoring other design leaders.

Incorporating advancements in product design to guide the skills and practices of our team.

Developing a deep understanding of current native technologies and design patterns, guiding your team to use these in practice.

Qualities we value in design leaders

Effective articulation of ideas and design solutions.

Expressing feedback with kindness and candor.

Tolerance for ambiguity and healthy curiosity.

Translation of quantitative and qualitative insights into design decisions.

Contribution to our culture: motivation, optimism, quality, integrity.

Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

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