Digital Product Analyst
Nusenda Credit Union, Albuquerque, NM, United States
Competitive employee benefits include health and wellness options, 401(k) matching contributions, professional development, tuition assistance, and more.
What You’ll Do
Research and facilitate resolution of critical digital banking incidents after hours as part of the on‑call support rotation.
Ensure a high‑quality consumer digital banking experience by collaborating with the Digital Support department to maintain availability and usability of assigned systems and services.
Maintain and update the department Intranet and assist with the development of production documentation and stakeholder education.
Identify feature enhancements and efficiency improvements to consumer digital banking products, supporting implementation of application changes and enhancements.
Perform problem resolution and tier three support of assigned products and services.
Conduct testing and validation of new feature enhancements in collaboration with internal and contract teams, and third‑party service providers.
What You’ll Need
Three to five years of similar or related experience.
Bachelor’s degree in Business Administration or related field.
Key Skills and Experience
Provide friendly, professional, and accurate service and support to all members and associates.
Ensure compliance with Credit Union policies and procedures related to areas of responsibility.
Stay current on Credit Union policies, procedures, and regulatory requirements.
Represent the organization professionally in conduct and personal appearance.
Be knowledgeable in Microsoft Office and all internal systems affiliated with the department, with the ability to adapt quickly to change and communicate proactively.
Nusenda Credit Union is an equal‑opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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What You’ll Do
Research and facilitate resolution of critical digital banking incidents after hours as part of the on‑call support rotation.
Ensure a high‑quality consumer digital banking experience by collaborating with the Digital Support department to maintain availability and usability of assigned systems and services.
Maintain and update the department Intranet and assist with the development of production documentation and stakeholder education.
Identify feature enhancements and efficiency improvements to consumer digital banking products, supporting implementation of application changes and enhancements.
Perform problem resolution and tier three support of assigned products and services.
Conduct testing and validation of new feature enhancements in collaboration with internal and contract teams, and third‑party service providers.
What You’ll Need
Three to five years of similar or related experience.
Bachelor’s degree in Business Administration or related field.
Key Skills and Experience
Provide friendly, professional, and accurate service and support to all members and associates.
Ensure compliance with Credit Union policies and procedures related to areas of responsibility.
Stay current on Credit Union policies, procedures, and regulatory requirements.
Represent the organization professionally in conduct and personal appearance.
Be knowledgeable in Microsoft Office and all internal systems affiliated with the department, with the ability to adapt quickly to change and communicate proactively.
Nusenda Credit Union is an equal‑opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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