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Order Management Representative I

Trane Limited, La Crosse, WI, United States


Utilizziamo i cookie per offrirti un'esperienza di navigazione migliore, analizzare il traffico del sito e personalizzare i contenuti. Scopri come utilizziamo i cookie e come puoi gestirli visitando la nostra pagina Impostazioni Cookie.Work with other customer associates of different levels as well as other functional groups to ensure that customers' questions and concerns are answered timely and thoroughly. * Participate in customer service-related projects such as MDI (Monitoring for Daily Improvement).* Check availability of parts or units, find component match ups, and verify pricing.* Identify common parts using available tools and coordinate resources for complex requests.* Locate parts and process orders on behalf of external customers.* Manage assigned open orders, monitor reports, and act on the information to ensure customers are kept informed of their orders.* Interface with cross functional stakeholders as necessary to meet the customers’ demands.* Exemplify proper judgment, problem solving, and decision making with a friendly and professional attitude, while always keeping the best interest of the customer and the organization in mind.* Assist in and support the development of process improvements and continuous learning.* Other duties as assigned by order management team leader.Work with multiple suppliers to expedite orders.

Work with planning, operations, and the field to ensure that promise dates are met. Associate or Bachelor's degree with 1-3 years of experience in a customer service role desired. In lieu of a degree, 5+ years of experience in a related customer service role may be considered. Industry knowledge highly preferred.

Demonstrated ability to work effectively in a team environment as well as independently. Must be able to perform and/or understand basic data analysis as it pertains to customer service and order management. Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required. **Key Competencies:** Ability to prioritize work based on customer need and multi-task in a high volume, transactional environment required. #J-18808-Ljbffr