Bilingual Customer Service Representative - 252549
Medix™, Phoenix, AZ, United States
Bilingual (Spanish/English) Call Center Representative – Workers’ Compensation (Remote – AZ Only)
Remote (Must be based in Arizona)
About the Role We are seeking
Bilingual (Spanish/English) Call Center Representatives
to support a high-volume workers’ compensation intake team. In this role, you will serve as the
first point of contact
for injured employees and their supervisors, guiding them through the initial claims intake process.
This position requires strong
communication skills, empathy, and attention to detail , as calls may range from straightforward data collection to more complex or emotional situations. You’ll work in a
fast-paced, metrics-driven environment , handling a high volume of inbound calls while maintaining accuracy and professionalism.
Key Responsibilities
Handle
25–50 inbound calls per day
(with some outbound follow-up)
Gather and accurately document workers’ compensation claim information
Support injured workers and supervisors with intake-related questions
Maintain strict adherence to scripts, procedures, and compliance requirements
Meet performance metrics including call quality, handle time, and productivity
Navigate multiple systems while actively engaging with callers
Training & Schedule ⚠️ Attendance is critical – No time off permitted during the first 3 weeks of training
Weeks 1–2:
Remote classroom training (Monday–Friday, 7:00 AM start)
Week 3:
Nesting period (live calls with coaching and support)
Week 4+:
Independent call handling with supervisor support
Post-Training Schedule
Shift start times typically between
8:00 AM – 10:00 AM
Potential for schedule changes if extended or hired permanently
Equipment Requirements
Must
pick up and return equipment in person
at a designated location
$300 refundable security deposit required
Must have a
HIPAA-compliant home workspace
(quiet, distraction-free)
Required Qualifications
2+ years of
call center experience
(healthcare, insurance, or related preferred)
Strong computer skills with ability to navigate multiple systems
Ability to multitask across dual monitors (85%+ computer literacy assessment)
Professional communication skills and ability to handle sensitive situations
Preferred Qualifications
Experience with
workers’ compensation or claims intake
High-volume inbound call experience
Background in
healthcare, insurance, banking, or benefits administration
Experience in detail-heavy or technical customer service roles
#J-18808-Ljbffr
About the Role We are seeking
Bilingual (Spanish/English) Call Center Representatives
to support a high-volume workers’ compensation intake team. In this role, you will serve as the
first point of contact
for injured employees and their supervisors, guiding them through the initial claims intake process.
This position requires strong
communication skills, empathy, and attention to detail , as calls may range from straightforward data collection to more complex or emotional situations. You’ll work in a
fast-paced, metrics-driven environment , handling a high volume of inbound calls while maintaining accuracy and professionalism.
Key Responsibilities
Handle
25–50 inbound calls per day
(with some outbound follow-up)
Gather and accurately document workers’ compensation claim information
Support injured workers and supervisors with intake-related questions
Maintain strict adherence to scripts, procedures, and compliance requirements
Meet performance metrics including call quality, handle time, and productivity
Navigate multiple systems while actively engaging with callers
Training & Schedule ⚠️ Attendance is critical – No time off permitted during the first 3 weeks of training
Weeks 1–2:
Remote classroom training (Monday–Friday, 7:00 AM start)
Week 3:
Nesting period (live calls with coaching and support)
Week 4+:
Independent call handling with supervisor support
Post-Training Schedule
Shift start times typically between
8:00 AM – 10:00 AM
Potential for schedule changes if extended or hired permanently
Equipment Requirements
Must
pick up and return equipment in person
at a designated location
$300 refundable security deposit required
Must have a
HIPAA-compliant home workspace
(quiet, distraction-free)
Required Qualifications
2+ years of
call center experience
(healthcare, insurance, or related preferred)
Strong computer skills with ability to navigate multiple systems
Ability to multitask across dual monitors (85%+ computer literacy assessment)
Professional communication skills and ability to handle sensitive situations
Preferred Qualifications
Experience with
workers’ compensation or claims intake
High-volume inbound call experience
Background in
healthcare, insurance, banking, or benefits administration
Experience in detail-heavy or technical customer service roles
#J-18808-Ljbffr