Service Desk Analyst
Belcan Corporation, Clayton, NC, United States
Job Title: Service Desk Analyst
Pay $20-22/hr
Location: Clayton, NC
Area Code: 919, 984
Zip Code: 27520, 27527, 27528
Start: ASAP
A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment.
Service Desk Analyst Job Duties
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via ticketing system, telephone and email
1st, 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers
Troubleshoot basic network issues such as MPLS and broadband issues
Escalate unresolved calls to the next level support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Publishing support documentation to assist staff with requests for information & provide staff training if required
To arrange for external technical support where problems cannot be resolved in house.
Active Directory creating user accounts, reset passwords, create groups etc.
Microsoft Exchange creating mailboxes, distribution lists, contacts, storage quotas, and accesses etc.
Troubleshooting of Microsoft based operating systems with emphasis on Windows 7 and Office 2010
Respond to emergency situations and be on-call as assigned.
Qualifications
Associates Degree or higher in IT related field, or equivalent combination of certifications, education and experience
Minimum of 1 year of Help Desk/Customer Service experience requiredStrong hardware & software technical troubleshooting experience required, with prior experience on enterprise systems preferred
Excellent verbal and written communication skills
Ability to multi-task in a fast paced, high pressure environment and ability to quickly learn new technologies as they are introduced
Ability to interact effectively with employees at all levels
Ability to help end users in stressful, hurried situations
EOE/F/M/Disability/Veterans
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment.
Service Desk Analyst Job Duties
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via ticketing system, telephone and email
1st, 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers
Troubleshoot basic network issues such as MPLS and broadband issues
Escalate unresolved calls to the next level support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Publishing support documentation to assist staff with requests for information & provide staff training if required
To arrange for external technical support where problems cannot be resolved in house.
Active Directory creating user accounts, reset passwords, create groups etc.
Microsoft Exchange creating mailboxes, distribution lists, contacts, storage quotas, and accesses etc.
Troubleshooting of Microsoft based operating systems with emphasis on Windows 7 and Office 2010
Respond to emergency situations and be on-call as assigned.
Qualifications
Associates Degree or higher in IT related field, or equivalent combination of certifications, education and experience
Minimum of 1 year of Help Desk/Customer Service experience requiredStrong hardware & software technical troubleshooting experience required, with prior experience on enterprise systems preferred
Excellent verbal and written communication skills
Ability to multi-task in a fast paced, high pressure environment and ability to quickly learn new technologies as they are introduced
Ability to interact effectively with employees at all levels
Ability to help end users in stressful, hurried situations
EOE/F/M/Disability/Veterans
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr