Business Development Agent
Campus Ford, Waynesboro, VA, United States
Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. We are seeking a motivated, professional, and customer-focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer communications, proactively scheduling and confirming service appointments, and ensuring a consistent, high-quality customer experience across all touch points.
Duties and Responsibilities
Generate Appointments.
Adhere to attendance, punctuality, and workplace conduct standards.
Maintain detailed and accurate customer records in CRM.
Meet daily/weekly call and appointment goals.
Uphold dealership professionalism, tone, and basic standards at all times.
Follow up with customers via phone, text, and email.
Manage high volume of inbound and outbound service calls.
Experience and Skills
Previous BDC, call center, customer service, or dealership experience required.
Strong communication and phone etiquette skills.
Positive attitude with willingness to learn and grow.
Comfortable working with CRM systems and basic computer programs.
Benefits
401(k) matching.
Dental insurance.
Health insurance.
On-the-job training.
Vision insurance.
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment, we would love to hear from you.
#J-18808-Ljbffr
Duties and Responsibilities
Generate Appointments.
Adhere to attendance, punctuality, and workplace conduct standards.
Maintain detailed and accurate customer records in CRM.
Meet daily/weekly call and appointment goals.
Uphold dealership professionalism, tone, and basic standards at all times.
Follow up with customers via phone, text, and email.
Manage high volume of inbound and outbound service calls.
Experience and Skills
Previous BDC, call center, customer service, or dealership experience required.
Strong communication and phone etiquette skills.
Positive attitude with willingness to learn and grow.
Comfortable working with CRM systems and basic computer programs.
Benefits
401(k) matching.
Dental insurance.
Health insurance.
On-the-job training.
Vision insurance.
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment, we would love to hear from you.
#J-18808-Ljbffr