Dealer Service Performance Manager
MSX International, Atlanta, GA, United States
Nissan’s Growth Accelerate Sustain (GAS) program partners with dealerships to improve the customer experience and strengthen business performance through practical, measurable process improvements. The Dealer Performance Manager works directly with assigned dealerships and Nissan field organizations to introduce and support improvements focused on convenience, capacity, and pricing—helping teams adopt changes that drive sustained results.
This is a hands‑on, relationship‑driven role for someone who enjoys being on‑site with teams, using data to guide decisions, and turning ideas into operational improvements.
Key responsibilities
Build and maintain trusted relationships with dealership leadership and frontline teams through consistent on‑site engagement (4 days/week)
Assess dealer processes and performance drivers; identify root causes and improvement opportunities
Create dealer‑specific action plans with measurable targets, timelines, and clear ownership
Support implementation through coaching, follow‑up, and problem‑solving in the dealership environment
Track and report results using clear metrics, summaries, and action plans (Microsoft Office Suite)
Collaborate with cross‑functional stakeholders and OEM field partners to align priorities and remove barriers
Maintain organized documentation of plans, activities, and outcomes
What success looks like
Strong dealer relationships built quickly and sustained through consistent on‑site presence
Clear baselines and measurable improvement plans established for each assigned dealer
Adoption of improvements demonstrated through sustained behavior change and results
Transparent reporting and alignment on next steps with dealers and internal stakeholders
Qualifications We’re open to candidates from a range of industries and career paths. If you’re excited about the role but don’t meet every requirement, we encourage you to apply.
Experience in a partner‑facing, client‑facing, or field‑based role (e.g., operations, retail leadership, consulting, account management, customer success, performance coaching)
Ability to analyze performance metrics and translate them into practical recommendations
Strong communication skills, including the ability to facilitate conversations with both leaders and frontline teams
Strong organization, prioritization, and follow‑through across multiple locations
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
Ability to travel weekly within Indiana, Ohio, and Western Pennsylvania, and work on‑site at dealerships 4 days/week
Preferred qualifications
Automotive retail experience (dealer operations, OEM field roles, fixed ops/service, parts)
Experience with process improvement, change management, or performance initiatives
Familiarity with CRM tools, dashboards, dealer reporting, or dealership management systems (DMS)
Territory management or multi‑site support experience
Additional Information Location: Remote (Atlanta Metro and GA)
Work style: Field‑based (in‑dealership) with remote admin time
Territory travel: Weekly travel across assigned dealerships
Compensation highlights: Bonus opportunity + company car
Compensation & benefits highlights
Bonus opportunity
Company car (role requires weekly travel)
Additional benefits will be discussed during the interview process
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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This is a hands‑on, relationship‑driven role for someone who enjoys being on‑site with teams, using data to guide decisions, and turning ideas into operational improvements.
Key responsibilities
Build and maintain trusted relationships with dealership leadership and frontline teams through consistent on‑site engagement (4 days/week)
Assess dealer processes and performance drivers; identify root causes and improvement opportunities
Create dealer‑specific action plans with measurable targets, timelines, and clear ownership
Support implementation through coaching, follow‑up, and problem‑solving in the dealership environment
Track and report results using clear metrics, summaries, and action plans (Microsoft Office Suite)
Collaborate with cross‑functional stakeholders and OEM field partners to align priorities and remove barriers
Maintain organized documentation of plans, activities, and outcomes
What success looks like
Strong dealer relationships built quickly and sustained through consistent on‑site presence
Clear baselines and measurable improvement plans established for each assigned dealer
Adoption of improvements demonstrated through sustained behavior change and results
Transparent reporting and alignment on next steps with dealers and internal stakeholders
Qualifications We’re open to candidates from a range of industries and career paths. If you’re excited about the role but don’t meet every requirement, we encourage you to apply.
Experience in a partner‑facing, client‑facing, or field‑based role (e.g., operations, retail leadership, consulting, account management, customer success, performance coaching)
Ability to analyze performance metrics and translate them into practical recommendations
Strong communication skills, including the ability to facilitate conversations with both leaders and frontline teams
Strong organization, prioritization, and follow‑through across multiple locations
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
Ability to travel weekly within Indiana, Ohio, and Western Pennsylvania, and work on‑site at dealerships 4 days/week
Preferred qualifications
Automotive retail experience (dealer operations, OEM field roles, fixed ops/service, parts)
Experience with process improvement, change management, or performance initiatives
Familiarity with CRM tools, dashboards, dealer reporting, or dealership management systems (DMS)
Territory management or multi‑site support experience
Additional Information Location: Remote (Atlanta Metro and GA)
Work style: Field‑based (in‑dealership) with remote admin time
Territory travel: Weekly travel across assigned dealerships
Compensation highlights: Bonus opportunity + company car
Compensation & benefits highlights
Bonus opportunity
Company car (role requires weekly travel)
Additional benefits will be discussed during the interview process
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr