Fraud Investigations Associate
EverBank, Irvine, CA, United States
Fraud Investigations Associate
The Fraud Investigations Associate participates in investigations regarding the control, detection, and analysis of frauds to eliminate any eventual possibility of financial or image loss to its clients and the company. Working under general supervision, this role investigates potential fraud cases and takes appropriate action. The Fraud Investigation Associate will handle incoming telephone calls, case creation and filtering of incoming emails to the Investigations team. The Fraud Investigation Associate will triage initial fraud referrals.
Key Responsibilities and Duties
Responsible of analyzing account activity to assess levels of risk and fraud.
Conducts intake of fraud referrals for case creations and assignments.
Completes inbound and outbound calls regarding potential fraud events.
Completes triage of fraud referrals.
Uses data and link analysis to determine potential cases of first party fraud, identity theft, money-laundering, etc.
Utilizes various bank fraud systems to perform research and identify fraud trends.
Implements best practices to mitigate losses and enhance processes.
Monitors existing and potential fraudulent situations to protect the company's financial and operational situation.
Exercises sound judgment to take appropriate action related to fraudulent activity.
Minimum Qualifications
3-5 years of progressively responsible experience within a banking or financial services environment
Demonstrated experience assessing and evaluating financial, operational, and compliance-related risk
Strong analytical, critical-thinking, and decision-making skills
Preferred Qualifications
Experience documenting, conducting, and reporting investigative findings in a regulated environment
Demonstrated ability to obtain, review, and analyze potential evidence related to financial risk or suspicious activity
Working knowledge of AML/BSA regulations and compliance standards
Ability to work with a strong sense of urgency while managing multiple priorities and deadlines
Prior experience with banking and investigative systems, including FIS, LexisNexis, Actimize, and EWS
Role Specific Work Experience
2+ Years Required; 3+ Years Preferred
Educational Requirements
University (Degree) Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
6IC
Posting End Date: 4/19/26
Job Seeker Notice
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers (https://everbank.com/about/careers
otice-to-job-seekers)
Pay Range
$58,300 - $78,850
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.
We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.
The Fraud Investigations Associate participates in investigations regarding the control, detection, and analysis of frauds to eliminate any eventual possibility of financial or image loss to its clients and the company. Working under general supervision, this role investigates potential fraud cases and takes appropriate action. The Fraud Investigation Associate will handle incoming telephone calls, case creation and filtering of incoming emails to the Investigations team. The Fraud Investigation Associate will triage initial fraud referrals.
Key Responsibilities and Duties
Responsible of analyzing account activity to assess levels of risk and fraud.
Conducts intake of fraud referrals for case creations and assignments.
Completes inbound and outbound calls regarding potential fraud events.
Completes triage of fraud referrals.
Uses data and link analysis to determine potential cases of first party fraud, identity theft, money-laundering, etc.
Utilizes various bank fraud systems to perform research and identify fraud trends.
Implements best practices to mitigate losses and enhance processes.
Monitors existing and potential fraudulent situations to protect the company's financial and operational situation.
Exercises sound judgment to take appropriate action related to fraudulent activity.
Minimum Qualifications
3-5 years of progressively responsible experience within a banking or financial services environment
Demonstrated experience assessing and evaluating financial, operational, and compliance-related risk
Strong analytical, critical-thinking, and decision-making skills
Preferred Qualifications
Experience documenting, conducting, and reporting investigative findings in a regulated environment
Demonstrated ability to obtain, review, and analyze potential evidence related to financial risk or suspicious activity
Working knowledge of AML/BSA regulations and compliance standards
Ability to work with a strong sense of urgency while managing multiple priorities and deadlines
Prior experience with banking and investigative systems, including FIS, LexisNexis, Actimize, and EWS
Role Specific Work Experience
2+ Years Required; 3+ Years Preferred
Educational Requirements
University (Degree) Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
6IC
Posting End Date: 4/19/26
Job Seeker Notice
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers (https://everbank.com/about/careers
otice-to-job-seekers)
Pay Range
$58,300 - $78,850
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.
We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.