Key Account Manager

Storm2, Hayward, CA, United States

Key Account Manager | Fraud / AML / KYC

What We're Looking For

Enterprise Key Account Manager or similar experience
Strong background in fraud, identity verification, AML/KYC, or fintech infrastructure

What You’ll Be Doing

Serve as the primary point of contact for enterprise customers, supporting both day-to-day needs and long-term strategic initiatives
Develop a strong understanding of the platform and clearly communicate its capabilities to customers
Translate technical and product challenges into actionable solutions and coordinate resolution across internal teams
Guide customers on best practices related to identity verification, compliance, and risk workflows
Build and maintain key performance metrics, reporting insights, and value-driven outcomes for clients
Act as a strategic partner to customers as they scale and evolve their compliance and risk operations
Collaborate cross-functionally to surface customer insights and improve product adoption and experience

What You’ll Need

8+ years of experience in Account Management, Customer Success, Solutions Architecture, or Risk within B2B SaaS, ideally enterprise-focused
Experience working with API-based products and customer integrations
Strong understanding of fintech, identity verification, compliance, fraud, or AML/KYC workflows
Strong analytical skills with ability to interpret data and generate insights
Experience with BI tools or customer reporting/analytics platforms
Ability to translate complex technical concepts into clear business outcomes
Strong relationship management and cross-functional collaboration skills
Excellent communication and presentation skills across technical and business stakeholders
Experience supporting complex enterprise implementations or technical products
Proactive, process-oriented mindset with a focus on customer value and efficiency

Location & Compensation

Remote | San Francisco Bay Area preferred

Base: $150,000 – $180,000