Manager, AI-Driven Interaction Analytics

A prominent auto retail company seeks a Manager, CEC Interaction Analytics in Richmond, VA. This role involves developing analytics strategies to enhance customer experience using innovative technologies. Responsibilities include leading teams, analyzing data to provide insights, and ensuring quality monitoring. The ideal candidate has over 5 years in analytics or contact center operations, proven leadership, and skills in Microsoft Office and data visualization tools. The position requires onsite work four days a week. #J-18808-Ljbffr