Director of Risk Management, Hartford Region
American Society for Healthcare Risk Management, Hartford, CT, United States
Position Summary
The Director of Risk Management, Hartford Region will lead and oversee the operations of risk management services in the inpatient acute care and hospital-based outpatient settings within the Hartford Region of Hartford HealthCare. The Director serves as liaison in partnering with regional leaders of inpatient, outpatient and other defined practice areas of healthcare delivery to ensure consistent, professional and proactive outcomes that demonstrate commitment to high reliability safety behaviors, risk reduction, regulatory responsiveness, compliance and safe patient outcomes.
Key Accountabilities
In collaboration with the System Leader of Risk Management, the Director will oversee and supervise clinical risk manager(s) in the delivery of risk management services in all acute care and hospital-based outpatient settings in the Hartford Region
Improve safe practices and patient outcomes through regulatory readiness, risk identification, mitigation and avoidance
Mitigate potential risks and liabilities and align with HHC initiatives of safety, process and care improvement
Monitor patient, visitor and staff incidents for trends, analyzes data to identify areas of potential liability
Provide consultation with management teams of site activities to ensure fully informed and prepared develop and implement corrective action plans and ongoing monitoring
Identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution of problematic issues, and provide general guidance to avoid or deal with similar situations in the future
Provide reports of risk operations/progress and mitigation efforts and escalate potential significant inspection findings/compliance risks/impact to senior management
Facilitate and/or participate in HHC’s Incident Response Team meetings to respond to major risk/patient safety events and provide risk and regulatory guidance
Analyze risk assessment findings and survey results to assist in developing recommendations, strategies and action plans for improvement opportunities to mitigate risk potential
Draft policies and guidelines which are in compliance with statutory regulatory mandates and current best practice and aim to protect HHC in areas of clinical risk exposure and other exposure
Conduct risk management educational programs
Provide risk management advice as appropriate
Qualifications
Bachelor’s degree in healthcare related field
Seven plus years of acute care or ambulatory experience
Three plus years of experience in risk management or regulatory preparedness
Current license in good standing to practice clinically in the State of Connecticut (such as but not limited to RN, PT, OT, or APP)
Certification in HealthCare Risk Management or Healthcare Quality
Highly effective analytical, organizational, and problem-solving skills
Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
A creative, forward-thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
Ability to analyze safety event reports/incidence to effectively identify risk mitigation opportunities
Comprehensive knowledge and understanding of clinical effectiveness, evidence-based medicine, quality improvement tools and principles and high reliability safety behaviors
A propensity for action and a strong record of proactive accomplishment in translating quality and patient safety theory and models to practical experience
Familiarity with health care laws, regulations and standards, risk management and performance improvement
Knowledge and ability to interpret standards and regulations set forth by the Joint Commission, DPH and other regulatory bodies
Knowledge of research and analytic techniques. Ability to define study methodology, manage projects and analyze findings. Demonstrated ability to interpret qualitative and quantitative data. Prepare clear, logical, and convincing reports facilitating decision making
Ability to apply techniques such as interviewing and information gathering; facilitate teams with widely divergent viewpoints; resolve conflicts, manage projects and provide leadership; and the ability to coordinate multiple concurrent projects with competing deadlines
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Key Accountabilities
In collaboration with the System Leader of Risk Management, the Director will oversee and supervise clinical risk manager(s) in the delivery of risk management services in all acute care and hospital-based outpatient settings in the Hartford Region
Improve safe practices and patient outcomes through regulatory readiness, risk identification, mitigation and avoidance
Mitigate potential risks and liabilities and align with HHC initiatives of safety, process and care improvement
Monitor patient, visitor and staff incidents for trends, analyzes data to identify areas of potential liability
Provide consultation with management teams of site activities to ensure fully informed and prepared develop and implement corrective action plans and ongoing monitoring
Identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution of problematic issues, and provide general guidance to avoid or deal with similar situations in the future
Provide reports of risk operations/progress and mitigation efforts and escalate potential significant inspection findings/compliance risks/impact to senior management
Facilitate and/or participate in HHC’s Incident Response Team meetings to respond to major risk/patient safety events and provide risk and regulatory guidance
Analyze risk assessment findings and survey results to assist in developing recommendations, strategies and action plans for improvement opportunities to mitigate risk potential
Draft policies and guidelines which are in compliance with statutory regulatory mandates and current best practice and aim to protect HHC in areas of clinical risk exposure and other exposure
Conduct risk management educational programs
Provide risk management advice as appropriate
Qualifications
Bachelor’s degree in healthcare related field
Seven plus years of acute care or ambulatory experience
Three plus years of experience in risk management or regulatory preparedness
Current license in good standing to practice clinically in the State of Connecticut (such as but not limited to RN, PT, OT, or APP)
Certification in HealthCare Risk Management or Healthcare Quality
Highly effective analytical, organizational, and problem-solving skills
Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
A creative, forward-thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
Ability to analyze safety event reports/incidence to effectively identify risk mitigation opportunities
Comprehensive knowledge and understanding of clinical effectiveness, evidence-based medicine, quality improvement tools and principles and high reliability safety behaviors
A propensity for action and a strong record of proactive accomplishment in translating quality and patient safety theory and models to practical experience
Familiarity with health care laws, regulations and standards, risk management and performance improvement
Knowledge and ability to interpret standards and regulations set forth by the Joint Commission, DPH and other regulatory bodies
Knowledge of research and analytic techniques. Ability to define study methodology, manage projects and analyze findings. Demonstrated ability to interpret qualitative and quantitative data. Prepare clear, logical, and convincing reports facilitating decision making
Ability to apply techniques such as interviewing and information gathering; facilitate teams with widely divergent viewpoints; resolve conflicts, manage projects and provide leadership; and the ability to coordinate multiple concurrent projects with competing deadlines
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