Director, Voluntary Benefits Claims
COMFORT SYSTEMS, Columbia, SC, United States
Job Posting End Date: April 30
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans.
General Summary The primary role of this position is to provide leadership, management, and oversight of the Voluntary Benefits Claims Organization. This position will lead managers who are leading leaders and/or front‑line teams across multiple product lines for Unum and Colonial Life. This position may also have professional‑level direct reports responsible for a variety of tasks, including but not limited to: complex customer service issues, digital transformation efforts, product design consultation, procedure enhancements, and operations implementation. This individual is accountable for teams in a multi‑disciplined environment that consist of knowledgeable employees who are critical to providing strong service to our customers and mitigating risk to the business. In addition, the incumbent will support the VP in setting the strategic direction and will be accountable for the delivery of complex projects, superior service, and operational excellence.
Principal Duties and Responsibilities
Accountable for leading operational areas and promoting an environment of creativity and ideation.
Take ownership of business and strategic initiatives from ideation to implementation. Collaborating with cross‑functional teams as the primary business owner responsible for the work.
Leadership of multiple diverse teams, including all aspects of people management, selection, training, resource capacity, job design, career development, coaching and performance management that creates a high‑performance operating environment. Demonstrate a strong aptitude for leading others to do the same.
Responsible for leadership and governance or oversight of strategic sourcing, contracting, and supplier relationship management for Voluntary Benefits Claims.
Accountable for external partner contract performance, including but not limited to: establishing service levels, ensuring supplier adherence, and overall stewardship of supplier contracts to mitigate risk.
Ensures quality and holds teams accountable for accurate adjudication of assigned claims according to contract/plan provisions, established procedures, state regulations and appropriate risk management.
Proactively identify and research issues exercising creative and consultative business problem‑solving methods.
Partner with critical business leaders to share data, metrics, and customer feedback; identify and resolve issues, implement workflow processes.
Apply broad business understanding of internal and external trends; leverage technology to drive change and operational efficiency.
Accountable for building and fostering a customer‑centric organization, focused on end‑to‑end customer experience, operational excellence, process management, and efficiency.
Actively partner with the sales organization in acquiring and retaining business. Includes defining information in RFPs, leadership in customer finalist presentations, delivery of broker education, and training and the development of effective sales/marketing materials.
Responsible for utilizing data analysis to identify and implement ongoing productivity and quality enhancements, while leading team to do the same. This includes assessing productivity level, digital transformation opportunities, taking action, and/or making recommendations based on current and forecasted capacity.
Responsible for ensuring the department remains within budget while identifying opportunities to increase operational efficiency.
Perform other duties as assigned.
May serve as back up for AVP/VP during absences.
Job Specifications Required
Undergraduate degree or commensurate level of claims experience required; graduate degree or professional designation preferred.
A minimum of 10+ years of customer service experience and 7+ years of increasingly responsible management experience.
Established personnel management track record of hiring, motivating, and developing leaders.
Risk management experience in a variety of disciplines; voluntary benefits claims experience preferred.
Knowledge of employee and voluntary benefits industry.
Sound understanding of technology to drive enhancements to service models.
Proven ability to think strategically and respond tactically in a dynamic environment.
Proven critical thinking skills.
Strong collaboration skills: demonstrated ability to partner with cross‑functional business areas to achieve results with multiple and diverse priorities.
Proven ability to plan, organize, motivate, influence, and negotiate.
Outstanding relationship and communication skills with ability to inform, negotiate, motivate, and persuade internal and external partners across all levels and geographic markets to achieve goals and maintain results.
Excellent project management, data analytics, problem‑solving, time management and decision‑making skills.
Proven success in setting organizational vision/strategy and leading organizational change.
Significant customer service orientation with a focus on continuous improvement to drive a best‑in‑class experience.
Ability to travel approximately 20%.
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquarters: Chattanooga, TN.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is $89,900.00-$169,900.00. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long‑term disability), performance‑based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.
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Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans.
General Summary The primary role of this position is to provide leadership, management, and oversight of the Voluntary Benefits Claims Organization. This position will lead managers who are leading leaders and/or front‑line teams across multiple product lines for Unum and Colonial Life. This position may also have professional‑level direct reports responsible for a variety of tasks, including but not limited to: complex customer service issues, digital transformation efforts, product design consultation, procedure enhancements, and operations implementation. This individual is accountable for teams in a multi‑disciplined environment that consist of knowledgeable employees who are critical to providing strong service to our customers and mitigating risk to the business. In addition, the incumbent will support the VP in setting the strategic direction and will be accountable for the delivery of complex projects, superior service, and operational excellence.
Principal Duties and Responsibilities
Accountable for leading operational areas and promoting an environment of creativity and ideation.
Take ownership of business and strategic initiatives from ideation to implementation. Collaborating with cross‑functional teams as the primary business owner responsible for the work.
Leadership of multiple diverse teams, including all aspects of people management, selection, training, resource capacity, job design, career development, coaching and performance management that creates a high‑performance operating environment. Demonstrate a strong aptitude for leading others to do the same.
Responsible for leadership and governance or oversight of strategic sourcing, contracting, and supplier relationship management for Voluntary Benefits Claims.
Accountable for external partner contract performance, including but not limited to: establishing service levels, ensuring supplier adherence, and overall stewardship of supplier contracts to mitigate risk.
Ensures quality and holds teams accountable for accurate adjudication of assigned claims according to contract/plan provisions, established procedures, state regulations and appropriate risk management.
Proactively identify and research issues exercising creative and consultative business problem‑solving methods.
Partner with critical business leaders to share data, metrics, and customer feedback; identify and resolve issues, implement workflow processes.
Apply broad business understanding of internal and external trends; leverage technology to drive change and operational efficiency.
Accountable for building and fostering a customer‑centric organization, focused on end‑to‑end customer experience, operational excellence, process management, and efficiency.
Actively partner with the sales organization in acquiring and retaining business. Includes defining information in RFPs, leadership in customer finalist presentations, delivery of broker education, and training and the development of effective sales/marketing materials.
Responsible for utilizing data analysis to identify and implement ongoing productivity and quality enhancements, while leading team to do the same. This includes assessing productivity level, digital transformation opportunities, taking action, and/or making recommendations based on current and forecasted capacity.
Responsible for ensuring the department remains within budget while identifying opportunities to increase operational efficiency.
Perform other duties as assigned.
May serve as back up for AVP/VP during absences.
Job Specifications Required
Undergraduate degree or commensurate level of claims experience required; graduate degree or professional designation preferred.
A minimum of 10+ years of customer service experience and 7+ years of increasingly responsible management experience.
Established personnel management track record of hiring, motivating, and developing leaders.
Risk management experience in a variety of disciplines; voluntary benefits claims experience preferred.
Knowledge of employee and voluntary benefits industry.
Sound understanding of technology to drive enhancements to service models.
Proven ability to think strategically and respond tactically in a dynamic environment.
Proven critical thinking skills.
Strong collaboration skills: demonstrated ability to partner with cross‑functional business areas to achieve results with multiple and diverse priorities.
Proven ability to plan, organize, motivate, influence, and negotiate.
Outstanding relationship and communication skills with ability to inform, negotiate, motivate, and persuade internal and external partners across all levels and geographic markets to achieve goals and maintain results.
Excellent project management, data analytics, problem‑solving, time management and decision‑making skills.
Proven success in setting organizational vision/strategy and leading organizational change.
Significant customer service orientation with a focus on continuous improvement to drive a best‑in‑class experience.
Ability to travel approximately 20%.
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquarters: Chattanooga, TN.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is $89,900.00-$169,900.00. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long‑term disability), performance‑based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.
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