Call Center Representative (2406)

Education LevelHigh School Diploma/GED## DescriptionUS Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston, TX.**Responsibilities:*** Answer all incoming calls within two rings.* Handle appointment rescheduling for office visits and testing appointments.* Direct clinical calls to the appropriate clinical team member using a telephone encounter (TE) in the EMR.* Escalate urgent patient issues as needed using the TE escalation pathway or reaching out to a supervisor.* Outbound calls: Confirm testing appointments for assigned physicians, and office visits as needed.* Work with medical staff for assigned physicians to work on non-clinical tasks such as rescheduling.* Change status to *unavailable* or *wrapping up* as needed to ensure a low rate of bounced calls.* Additional duties as assigned based on practice needs.**Requirements:*** Minimum of 1 year of experience* High School Diploma or equivalent is required* Strong communication and interpersonal skills.* Proficiency in using call center software and electronic health record (ECW) systems* Ability to use Microsoft Word basic correspondence* Knowledge of medical terminology and basic healthcare processes* Empathy, patience, and a customer-centric approach to patient care* Strong attention to detail and analytical skills* Knowledge of healthcare compliance and regulations, including HIPAA* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Ability to type a minimum of 30 WP**About Houston, TX:**Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all. #J-18808-Ljbffr