Service Desk Analyst
TEKsystems, Trinity, NC, United States
Description
TEKsystems large retail customer is in need of an experienced service desk analyst to join their team. The position is Monday‑Friday onsite, 8‑5, with an on‑call schedule: 1 week primary and 2nd week secondary rotating every 8 weeks. The analyst will provide both remote phone support and walk‑up support, and will use the ServiceNow ticketing system to handle all tier‑1 tasks, triage and route tickets to the appropriate teams.
Qualifications
2‑3 years of Service Desk experience, including endpoint management, account creation, MFA, peripherals, walk‑up and remote phone support.
Strong customer service skills, motivated, independent, capable of handling executive‑level customers and maintaining a high level of service.
Ticket management experience (ServiceNow or similar) with ability to route and update tickets.
Lexmark printer support experience is a plus.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan (pre‑tax and Roth post‑tax contributions)
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off/leave (PTO, vacation, or sick leave)
Other Details Job Type & Location:
Contract to Hire, Trinity, NC.
Pay:
$17.00–$24.00 per hour.
Workplace Type:
Fully onsite in Trinity, NC.
Application Deadline:
April 21, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Qualifications
2‑3 years of Service Desk experience, including endpoint management, account creation, MFA, peripherals, walk‑up and remote phone support.
Strong customer service skills, motivated, independent, capable of handling executive‑level customers and maintaining a high level of service.
Ticket management experience (ServiceNow or similar) with ability to route and update tickets.
Lexmark printer support experience is a plus.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan (pre‑tax and Roth post‑tax contributions)
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off/leave (PTO, vacation, or sick leave)
Other Details Job Type & Location:
Contract to Hire, Trinity, NC.
Pay:
$17.00–$24.00 per hour.
Workplace Type:
Fully onsite in Trinity, NC.
Application Deadline:
April 21, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr