Inside Sales Lead & Customer Success
Hugel Aesthetics, Newport Beach, CA, United States
About The Role
The Inside Sales Lead & Customer Success role sits at the center of our commercial engine — partnering closely with Field Sales and serving as a primary point of contact for our customers. This individual will play a critical role in delivering a seamless, high-touch customer experience while supporting revenue execution and scalable growth.
What You’ll Do Drive Inside Sales & Account Performance
Partner closely with Field Sales Representatives to support account performance, pipeline progression, and reorder activity
Proactively engage customers through outbound outreach (reorders, promotions, lifecycle touchpoints)
Support program enrollment, sample coordination, and promotional execution
Deliver consultative support through strong product and business knowledge
Own the Customer Experience
Serve as a primary point of contact for inbound customer inquiries (phone, email, web)
Manage the full customer lifecycle, including onboarding, account setup, and ongoing support
Build strong, long-term relationships with practices and key stakeholders
Communicate proactively on order status, product availability, and account updates
Ensure accurate order execution, fulfillment coordination, and issue resolution
Document and manage all customer interactions in Salesforce
Enable Operational Excellence
Partner cross-functionally with Finance (AR), Supply Chain, and 3PL partners to resolve customer needs
Deliver a high-touch, best-in-class customer experience with professionalism and urgency
Manage multiple priorities in a fast-paced environment while meeting service expectations
Identify and drive process improvements to enhance efficiency and customer satisfaction
What You Bring Required
3–5+ years of experience in customer success, inside sales, or account management (medical device, pharma, or aesthetics experience preferred)
Experience in a high-volume, fast-paced customer-facing environment
Strong communication, organization, and problem‑solving skills
High attention to detail with the ability to manage competing priorities
Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred
Experience with Salesforce and ERP/order management systems (e.g., SAP)
Experience supporting field sales teams in a B2B or healthcare environment
Bachelor’s degree or equivalent experience
How You Work
Customer‑first mindset with strong relationship‑building skills
Commercially minded with the ability to support and drive revenue growth
Highly organized with strong execution discipline
Collaborative, team‑oriented, and cross‑functional in approach
Ownership mentality with a high level of accountability
Compensation The most likely base pay range for this position is $95,000 to $110,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. The total compensation could include bonuses or sales incentives.
Why This Role Matters This role is central to the success of Hugel’s U.S. launch. You will operate at the intersection of sales execution, customer experience, and operations — directly impacting how we serve customers and scale our commercial model. You won’t just support the business — you will help build it.
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What You’ll Do Drive Inside Sales & Account Performance
Partner closely with Field Sales Representatives to support account performance, pipeline progression, and reorder activity
Proactively engage customers through outbound outreach (reorders, promotions, lifecycle touchpoints)
Support program enrollment, sample coordination, and promotional execution
Deliver consultative support through strong product and business knowledge
Own the Customer Experience
Serve as a primary point of contact for inbound customer inquiries (phone, email, web)
Manage the full customer lifecycle, including onboarding, account setup, and ongoing support
Build strong, long-term relationships with practices and key stakeholders
Communicate proactively on order status, product availability, and account updates
Ensure accurate order execution, fulfillment coordination, and issue resolution
Document and manage all customer interactions in Salesforce
Enable Operational Excellence
Partner cross-functionally with Finance (AR), Supply Chain, and 3PL partners to resolve customer needs
Deliver a high-touch, best-in-class customer experience with professionalism and urgency
Manage multiple priorities in a fast-paced environment while meeting service expectations
Identify and drive process improvements to enhance efficiency and customer satisfaction
What You Bring Required
3–5+ years of experience in customer success, inside sales, or account management (medical device, pharma, or aesthetics experience preferred)
Experience in a high-volume, fast-paced customer-facing environment
Strong communication, organization, and problem‑solving skills
High attention to detail with the ability to manage competing priorities
Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred
Experience with Salesforce and ERP/order management systems (e.g., SAP)
Experience supporting field sales teams in a B2B or healthcare environment
Bachelor’s degree or equivalent experience
How You Work
Customer‑first mindset with strong relationship‑building skills
Commercially minded with the ability to support and drive revenue growth
Highly organized with strong execution discipline
Collaborative, team‑oriented, and cross‑functional in approach
Ownership mentality with a high level of accountability
Compensation The most likely base pay range for this position is $95,000 to $110,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. The total compensation could include bonuses or sales incentives.
Why This Role Matters This role is central to the success of Hugel’s U.S. launch. You will operate at the intersection of sales execution, customer experience, and operations — directly impacting how we serve customers and scale our commercial model. You won’t just support the business — you will help build it.
#J-18808-Ljbffr