SVLL- Leasing Specialist
REEP Equity, LLC, California, MO, United States
## DescriptionLeasing SpecialistImmediate Supervisor: Property ManagerPosition SummaryThe Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals.Primary ResponsibilitiesI. Personnel & Compliance* Maintain accurate and organized resident and property files.* Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly.* Inspect all pre-leased apartments prior to move-in to ensure readiness and quality.* Stay fully informed on community features, availability, floor plans, and current specials.* Create and manage waiting lists while maintaining a strong sense of urgency.* Achieve a minimum score of 80% or higher on all leasing shop reports.* Present a professional appearance and demeanor at all times, reflecting company standards.II. Administrative & Leasing* Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines.* Maintain a minimum 40% closing ratio on leasing traffic.* Accurately enter all prospect and traffic information into ResMan daily.* Conduct regular competitive market surveys to remain informed on local trends and pricing.* Execute the lease renewal process to maximize resident retention.* Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness.* Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals.* Perform additional administrative or operational duties as assigned by management.III. Customer Service* Answer all incoming calls and inquiries professionally and efficiently.* Provide enthusiastic, solution-oriented service to all prospects, residents, and vendors.* Exhibit strong communication skills with a friendly, approachable demeanor.* Identify each prospect’s needs (“hot buttons”) and match them effectively with community features.* Build rapport with residents and foster a welcoming community environment.IV. Maintenance & Property Standards* Submit and track resident service requests; follow up to ensure resident satisfaction.* Observe and report any maintenance issues or safety concerns promptly.* Assist with maintaining curb appeal by picking up litter and reporting property needs.* Support the maintenance team in maintaining community standards and resident satisfaction.* REEP the Benefits!Perks and Incentives:·
10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.·
Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day·
30% Rental DiscountFinancial Incentives:·
401K with 100% match on contributions up to 5%·
Bonuses based on performance Health and Wellness:·
Dental Insurance·
Vision Insurance·
Medical Insurance with up to 75% coverage Employee Well-being:·
Paid Life Insurance·
Supplemental Life Insurance·
Paid Short Term Disability coverageProfessional Development:·
Paid Training and Certifications to enhance your skills and career growth opportunities.## QualificationsVI. Qualifications & Skills* High school diploma or equivalent required; some college or related coursework in business, marketing, or real estate preferred.* Minimum of 1–2 years of experience in leasing, property management, or customer service; multifamily experience preferred.* Strong understanding of Fair Housing Laws and leasing best practices.* Proficient with ResMan, Microsoft Office Suite, and general computer/CRM software.* Excellent verbal and written communication skills.* Professional appearance and positive attitude with a strong commitment to customer service.* Ability to work independently and as part of a team in a fast-paced environment.* Strong attention to detail, organizational skills, and time management abilities.* Bilingual (English/Spanish) a plus. #J-18808-Ljbffr
10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.·
Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day·
30% Rental DiscountFinancial Incentives:·
401K with 100% match on contributions up to 5%·
Bonuses based on performance Health and Wellness:·
Dental Insurance·
Vision Insurance·
Medical Insurance with up to 75% coverage Employee Well-being:·
Paid Life Insurance·
Supplemental Life Insurance·
Paid Short Term Disability coverageProfessional Development:·
Paid Training and Certifications to enhance your skills and career growth opportunities.## QualificationsVI. Qualifications & Skills* High school diploma or equivalent required; some college or related coursework in business, marketing, or real estate preferred.* Minimum of 1–2 years of experience in leasing, property management, or customer service; multifamily experience preferred.* Strong understanding of Fair Housing Laws and leasing best practices.* Proficient with ResMan, Microsoft Office Suite, and general computer/CRM software.* Excellent verbal and written communication skills.* Professional appearance and positive attitude with a strong commitment to customer service.* Ability to work independently and as part of a team in a fast-paced environment.* Strong attention to detail, organizational skills, and time management abilities.* Bilingual (English/Spanish) a plus. #J-18808-Ljbffr