Collections Specialist
ABC Imaging, Annandale, VA, United States
Collections Specialist (Accounts Receivable / AR Collections)
Position Summary
We are seeking a results-driven
Collections Specialist
to manage
accounts receivable collections, payment recovery, and customer account resolution . This role focuses on reducing aging balances, resolving payment issues, and maintaining strong customer relationships while supporting overall
AR operations . The ideal candidate has experience in
commercial collections, cash applications, and billing support , with the ability to handle high-volume accounts and follow through on outstanding invoices.
Key Responsibilities
Manage
accounts receivable collections , including contacting customers regarding
past-due invoices, declined payments, and outstanding balances
Perform
high-volume outbound collection calls and email follow-ups
to drive timely payments
Negotiate and monitor
payment plans
while maintaining positive client relationships
Process and apply
cash receipts, checks, ACH, and credit card payments
to customer accounts
Reconcile
U.S. and U.K. bank statements
to ensure accurate payment posting and account balances
Manage
lockbox payments , including resolving discrepancies with banking institutions
Deposit checks and ensure proper
invoice application and payment allocation
Maintain and update
customer account information , including billing details, contacts, pricing, and documentation
Process
manual credit card and eCheck transactions
for overdue and autopay accounts
Investigate and resolve
billing discrepancies, short payments, and unapplied cash
Create and process
credit memos and debit memos
with proper documentation and approvals
Prepare and track
lien waivers (conditional and unconditional)
to support collections in construction-related accounts
Respond to inbound inquiries regarding
billing, invoices, and payment status , including taking payments over the phone
Review and approve
interest waivers
when appropriate to facilitate collections
Manage shared
AR/Collections inbox , ensuring timely follow-up and resolution
Assist with
vendor forms, credit references, and account setup
as needed
Support reporting on
aging accounts, DSO (Days Sales Outstanding), and collection performance metrics
Participate in
process improvements and special projects
to enhance collection efficiency
Required Qualifications
2–5+ years of experience in
Collections, Accounts Receivable, or Credit & Collections
Proven success in
B2B collections and reducing aging receivables
Strong knowledge of
collections processes, cash applications, and payment reconciliation
Experience handling
high-volume accounts and customer communications
Familiarity with
lockbox processing, invoicing, and credit/debit memos
Excellent negotiation, problem-solving, and
conflict resolution skills
Strong attention to detail and ability to prioritize in a
fast-paced environment
Proficiency in
Microsoft Excel and accounting/ERP systems
#J-18808-Ljbffr
Collections Specialist
to manage
accounts receivable collections, payment recovery, and customer account resolution . This role focuses on reducing aging balances, resolving payment issues, and maintaining strong customer relationships while supporting overall
AR operations . The ideal candidate has experience in
commercial collections, cash applications, and billing support , with the ability to handle high-volume accounts and follow through on outstanding invoices.
Key Responsibilities
Manage
accounts receivable collections , including contacting customers regarding
past-due invoices, declined payments, and outstanding balances
Perform
high-volume outbound collection calls and email follow-ups
to drive timely payments
Negotiate and monitor
payment plans
while maintaining positive client relationships
Process and apply
cash receipts, checks, ACH, and credit card payments
to customer accounts
Reconcile
U.S. and U.K. bank statements
to ensure accurate payment posting and account balances
Manage
lockbox payments , including resolving discrepancies with banking institutions
Deposit checks and ensure proper
invoice application and payment allocation
Maintain and update
customer account information , including billing details, contacts, pricing, and documentation
Process
manual credit card and eCheck transactions
for overdue and autopay accounts
Investigate and resolve
billing discrepancies, short payments, and unapplied cash
Create and process
credit memos and debit memos
with proper documentation and approvals
Prepare and track
lien waivers (conditional and unconditional)
to support collections in construction-related accounts
Respond to inbound inquiries regarding
billing, invoices, and payment status , including taking payments over the phone
Review and approve
interest waivers
when appropriate to facilitate collections
Manage shared
AR/Collections inbox , ensuring timely follow-up and resolution
Assist with
vendor forms, credit references, and account setup
as needed
Support reporting on
aging accounts, DSO (Days Sales Outstanding), and collection performance metrics
Participate in
process improvements and special projects
to enhance collection efficiency
Required Qualifications
2–5+ years of experience in
Collections, Accounts Receivable, or Credit & Collections
Proven success in
B2B collections and reducing aging receivables
Strong knowledge of
collections processes, cash applications, and payment reconciliation
Experience handling
high-volume accounts and customer communications
Familiarity with
lockbox processing, invoicing, and credit/debit memos
Excellent negotiation, problem-solving, and
conflict resolution skills
Strong attention to detail and ability to prioritize in a
fast-paced environment
Proficiency in
Microsoft Excel and accounting/ERP systems
#J-18808-Ljbffr