Call Center Representative
Suneast, Aston Mills, PA, United States
Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!
Our Call Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events.
Responsibilities As a Call Center Representative your day is spent both answering incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.
You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.
Qualifications
Inbound call center experience
Proficiency with technology including computers, tablets, and general office equipment
Ability to pass a credit and criminal background check
Fantastic customer service skills
Previous credit union or banking experience is preferred
Previous sales experience is preferred
Bilingual skills a plush
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
Work Schedule This position typically works Monday‑Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am – 4:45 pm, 9:00 am – 6:00 pm, and 10:00 am – 7:00 pm on weekdays and 7:45 am – 1:00 pm on Saturdays.
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Our Call Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events.
Responsibilities As a Call Center Representative your day is spent both answering incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.
You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.
Qualifications
Inbound call center experience
Proficiency with technology including computers, tablets, and general office equipment
Ability to pass a credit and criminal background check
Fantastic customer service skills
Previous credit union or banking experience is preferred
Previous sales experience is preferred
Bilingual skills a plush
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
Work Schedule This position typically works Monday‑Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am – 4:45 pm, 9:00 am – 6:00 pm, and 10:00 am – 7:00 pm on weekdays and 7:45 am – 1:00 pm on Saturdays.
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