Claims Representative
Forward Air Corp., Coppell, TX, United States
Locations 1915 Snapps Ferry Road, Greeneville, TN, 37745, US 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US (On-site)
Job Category Corporate: Individual Contributors
About Us
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life. Job Description
The Claims Adjuster / Representative is responsible for managing and resolving complex casualty and liability claims for a large, multi state organization. They independently investigate losses, evaluate liability and damages, and develop strategies to bring claims to timely, fair, and cost effective resolution. They serve as a key liaison with claimants, attorneys, insurers, internal leadership, and external vendors. Success in this role requires the ability to manage a high volume caseload while maintaining accuracy, professionalism, and exceptional customer service. This role requires strong judgment, negotiation skills, and working knowledge of insurance coverage, tort law, and claims best practices, and may include on call and after hours responsibilities. Responsibilities Investigate casualty and liability claims involving bodily injury, property damage, and related losses. Independently conduct thorough investigations using interviews, recorded statements, documentation review, data analysis, and evidence preservation. Evaluate coverage, liability, damages, and exposure in accordance with policy language, statutory requirements, and applicable case law. Communicate with claimants, witnesses, attorneys, law enforcement, medical providers, and other third parties to gather information and assess damages and injuries. Establish, document, and maintain accurate claim reserves in a timely manner. Develop and execute claim resolution strategies, including negotiation and settlement of claims when appropriate. Decline, deny, or reject claims in accordance with coverage determinations, applicable laws, and internal policies and procedures. Prepare clear, concise, and timely reports, correspondence, and claim documentation. Maintain complete and accurate claim files, records, spreadsheets, and reports within claims management systems. Identify subrogation and salvage opportunities and coordinate recovery efforts. Coordinate with leadership to determine the need for independent adjusters, appraisers, and other vendors; monitor performance and control costs. Collaborate closely with outside adjusters, appraisers, and related service providers as needed. Attend hearings, mediations, pre trial conferences, trials, and other legal proceedings as required. Provide regular claim status updates to insurers, excess insurers, legal counsel, and internal stakeholders. Participate in after hours and on call claim response rotations as assigned. All other duties as assigned to meet evolving business needs. Qualifications Education: Undergraduate degree from an accredited college or university required. Certification/Licensure: Current adjuster license (or the ability to obtain and maintain adjuster licenses) in multiple jurisdictions, as required. Experience: 2+ years of casualty or liability claims handling experience. Working knowledge of property and casualty insurance principles, tort law, liability doctrines, and standard claims practices. Working knowledge of basic medical terminology and injury evaluation. Strong negotiation, critical thinking, problem solving, and decision making skills. Excellent written, verbal, and interpersonal communication skills with the ability to convey complex information clearly and professionally. Ability to manage a high volume caseload in a fast paced environment while maintaining attention to detail and accuracy. Demonstrated discretion and confidentiality in handling and protecting sensitive information. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.). Environment: Comfort commuting to/from and working in a 100% on site setting (listed in this posting), with occasional travel for related meetings/events. Forward Air is an Equal Opportunity Employer #LI-Onsite #LI-LA1 WHAT WE OFFER
Compensation:
Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health:
Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth:
401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time:
7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture:
A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. ADDITIONAL INFORMATION
Agencies:
The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party. Work Authorization:
Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI):
The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations:
Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. Recruitment Fraud:
We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General .
#J-18808-Ljbffr
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life. Job Description
The Claims Adjuster / Representative is responsible for managing and resolving complex casualty and liability claims for a large, multi state organization. They independently investigate losses, evaluate liability and damages, and develop strategies to bring claims to timely, fair, and cost effective resolution. They serve as a key liaison with claimants, attorneys, insurers, internal leadership, and external vendors. Success in this role requires the ability to manage a high volume caseload while maintaining accuracy, professionalism, and exceptional customer service. This role requires strong judgment, negotiation skills, and working knowledge of insurance coverage, tort law, and claims best practices, and may include on call and after hours responsibilities. Responsibilities Investigate casualty and liability claims involving bodily injury, property damage, and related losses. Independently conduct thorough investigations using interviews, recorded statements, documentation review, data analysis, and evidence preservation. Evaluate coverage, liability, damages, and exposure in accordance with policy language, statutory requirements, and applicable case law. Communicate with claimants, witnesses, attorneys, law enforcement, medical providers, and other third parties to gather information and assess damages and injuries. Establish, document, and maintain accurate claim reserves in a timely manner. Develop and execute claim resolution strategies, including negotiation and settlement of claims when appropriate. Decline, deny, or reject claims in accordance with coverage determinations, applicable laws, and internal policies and procedures. Prepare clear, concise, and timely reports, correspondence, and claim documentation. Maintain complete and accurate claim files, records, spreadsheets, and reports within claims management systems. Identify subrogation and salvage opportunities and coordinate recovery efforts. Coordinate with leadership to determine the need for independent adjusters, appraisers, and other vendors; monitor performance and control costs. Collaborate closely with outside adjusters, appraisers, and related service providers as needed. Attend hearings, mediations, pre trial conferences, trials, and other legal proceedings as required. Provide regular claim status updates to insurers, excess insurers, legal counsel, and internal stakeholders. Participate in after hours and on call claim response rotations as assigned. All other duties as assigned to meet evolving business needs. Qualifications Education: Undergraduate degree from an accredited college or university required. Certification/Licensure: Current adjuster license (or the ability to obtain and maintain adjuster licenses) in multiple jurisdictions, as required. Experience: 2+ years of casualty or liability claims handling experience. Working knowledge of property and casualty insurance principles, tort law, liability doctrines, and standard claims practices. Working knowledge of basic medical terminology and injury evaluation. Strong negotiation, critical thinking, problem solving, and decision making skills. Excellent written, verbal, and interpersonal communication skills with the ability to convey complex information clearly and professionally. Ability to manage a high volume caseload in a fast paced environment while maintaining attention to detail and accuracy. Demonstrated discretion and confidentiality in handling and protecting sensitive information. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.). Environment: Comfort commuting to/from and working in a 100% on site setting (listed in this posting), with occasional travel for related meetings/events. Forward Air is an Equal Opportunity Employer #LI-Onsite #LI-LA1 WHAT WE OFFER
Compensation:
Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health:
Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth:
401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time:
7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture:
A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. ADDITIONAL INFORMATION
Agencies:
The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party. Work Authorization:
Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI):
The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations:
Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. Recruitment Fraud:
We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General .
#J-18808-Ljbffr