Loan Servicing - Escrow Representative I
1st Security Bank of Washington, Mountlake Terrace, WA, United States
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide exceptional customer service via phone, email, and internal department interaction.
Provide operational support for retail branch staff.
Process payments, payoffs, and payoff quotes.
Understand general Escrow tasks (Taxes, Insurance, Mortgage Insurance, Waivers).
Process Escrow Mailings (Billings, Refunds, Cancellations).
Assist in Insurance tasks and understand Insurance basics.
Balance and reconcile accounts & GLs.
Assist with all general service and operational tasks.
Perform Mortgage Loan Servicing for Portfolio, Fannie Mae, Freddie Mac, Ginnie Mae, FHA, and VA loans.
Other duties and tasks as assigned.
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plans.
Life insurance.
Long‑term disability insurance.
401(k) matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven – we strive to "WOW" each other and our customers.
Ethical – fair, honest, and act with integrity.
Lead by Example – maintain a positive attitude, show respect for others, and have some fun.
Accountable – we take our responsibilities seriously and meet our commitments with urgency.
Team Player – dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams – we encourage each other to reach for our dreams.
Diversity – we celebrate diversity and support equality for all.
Community Oriented – we actively support our communities and the bank's CRA initiatives.
Open and Honest Communication – always professional, responsive, and timely.
EDUCATION AND/OR EXPERIENCE
High school graduate or equivalent.
Minimum 2 years of experience in loan servicing.
Ability to work well in a fast‑paced team environment.
Proficient with MS Office products.
Prior responsibility for GL or account balancing is a plus.
COMPUTER SKILLS Proficient in Microsoft Office products, 45+ WPM typing speed, and 10‑key experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Employee will primarily operate in a general office environment, using office equipment such as a phone and a computer.
The noise level is moderate; the employee must be willing to work in an open environment and interact frequently with other departments.
Salary: $20.00 to $21.00 per hour
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Provide exceptional customer service via phone, email, and internal department interaction.
Provide operational support for retail branch staff.
Process payments, payoffs, and payoff quotes.
Understand general Escrow tasks (Taxes, Insurance, Mortgage Insurance, Waivers).
Process Escrow Mailings (Billings, Refunds, Cancellations).
Assist in Insurance tasks and understand Insurance basics.
Balance and reconcile accounts & GLs.
Assist with all general service and operational tasks.
Perform Mortgage Loan Servicing for Portfolio, Fannie Mae, Freddie Mac, Ginnie Mae, FHA, and VA loans.
Other duties and tasks as assigned.
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plans.
Life insurance.
Long‑term disability insurance.
401(k) matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven – we strive to "WOW" each other and our customers.
Ethical – fair, honest, and act with integrity.
Lead by Example – maintain a positive attitude, show respect for others, and have some fun.
Accountable – we take our responsibilities seriously and meet our commitments with urgency.
Team Player – dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams – we encourage each other to reach for our dreams.
Diversity – we celebrate diversity and support equality for all.
Community Oriented – we actively support our communities and the bank's CRA initiatives.
Open and Honest Communication – always professional, responsive, and timely.
EDUCATION AND/OR EXPERIENCE
High school graduate or equivalent.
Minimum 2 years of experience in loan servicing.
Ability to work well in a fast‑paced team environment.
Proficient with MS Office products.
Prior responsibility for GL or account balancing is a plus.
COMPUTER SKILLS Proficient in Microsoft Office products, 45+ WPM typing speed, and 10‑key experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Employee will primarily operate in a general office environment, using office equipment such as a phone and a computer.
The noise level is moderate; the employee must be willing to work in an open environment and interact frequently with other departments.
Salary: $20.00 to $21.00 per hour
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr