Mortgage Loan Processor
First Financial Bank NA, Clarksville, TN, United States
Location: Terre Haute IN, Carmel, IN, Fort Wayne, IN, Clarksville TN (Onsite)
Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank? At First Financial Bank, we know the mortgage process is more than transactions—it’s about helping people achieve homeownership with confidence. As a Mortgage Loan Processor, you’ll play an important role in ensuring a smooth, accurate, and efficient experience for our customers from application to closing.
This role is ideal for someone who thrives in a detail-oriented environment, enjoys problem-solving, and values strong communication. You’ll work closely with customers, loan originators, and partners to keep the process moving forward while delivering exceptional service every step of the way.
What You’ll Do
Coordinate the process: Serve as the primary point of contact for customers, loan originators, real estate agents, and vendors throughout the mortgage lifecycle.
Review and prepare files: Conduct initial application reviews and ensure all documentation is complete, accurate, and ready for underwriting.
Collect and verify documentation: Gather required information, validate details, and resolve discrepancies to keep loans moving forward.
Track and communicate status: Monitor loan progress, follow up on outstanding items, and provide timely updates to all parties.
Maintain systems and records: Manage loan files and update ensuring proper documentation throughout the process.
Support underwriting: Perform basic financial calculations and assist in evaluating loan applications against guidelines.
Ensure compliance: Follow underwriting standards, regulatory requirements, and internal policies while maintaining confidentiality.
Stay current and support the team: Keep up with mortgage regulations and assist with team initiatives, including customer support and occasional outreach efforts.
What We’re Looking For
Associate degree with 1+ years of business experience, or 2+ years of related experience
Previous residential mortgage lending experience required
Customer-facing experience in a financial services environment preferred
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Analytical mindset with problem-solving capabilities
Proficiency in mortgage systems (e.g., Encompass) and Microsoft Office
Ability to maintain confidentiality and exercise sound judgment
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).
What We Offer
Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
Growth Opportunities: Tuition assistance and professional development programs.
A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.
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Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank? At First Financial Bank, we know the mortgage process is more than transactions—it’s about helping people achieve homeownership with confidence. As a Mortgage Loan Processor, you’ll play an important role in ensuring a smooth, accurate, and efficient experience for our customers from application to closing.
This role is ideal for someone who thrives in a detail-oriented environment, enjoys problem-solving, and values strong communication. You’ll work closely with customers, loan originators, and partners to keep the process moving forward while delivering exceptional service every step of the way.
What You’ll Do
Coordinate the process: Serve as the primary point of contact for customers, loan originators, real estate agents, and vendors throughout the mortgage lifecycle.
Review and prepare files: Conduct initial application reviews and ensure all documentation is complete, accurate, and ready for underwriting.
Collect and verify documentation: Gather required information, validate details, and resolve discrepancies to keep loans moving forward.
Track and communicate status: Monitor loan progress, follow up on outstanding items, and provide timely updates to all parties.
Maintain systems and records: Manage loan files and update ensuring proper documentation throughout the process.
Support underwriting: Perform basic financial calculations and assist in evaluating loan applications against guidelines.
Ensure compliance: Follow underwriting standards, regulatory requirements, and internal policies while maintaining confidentiality.
Stay current and support the team: Keep up with mortgage regulations and assist with team initiatives, including customer support and occasional outreach efforts.
What We’re Looking For
Associate degree with 1+ years of business experience, or 2+ years of related experience
Previous residential mortgage lending experience required
Customer-facing experience in a financial services environment preferred
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Analytical mindset with problem-solving capabilities
Proficiency in mortgage systems (e.g., Encompass) and Microsoft Office
Ability to maintain confidentiality and exercise sound judgment
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).
What We Offer
Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
Growth Opportunities: Tuition assistance and professional development programs.
A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.
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