Bilingual Customer Service Representative
CGS Federal (Contact Government Services), Albuquerque, NM, United States
Employment Type: Full Time, Entry Level
Department: Customer Service
CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
Key Responsibilities
Reply to calls and emails from the public on housing and FHA mortgages.
Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
Document communications in the database.
Qualifications
Bilingual and fully fluent in English and Spanish (both written and verbal).
High School diploma or General Educational Development (GED) certificate.
Minimum of two (2) years of customer service, call center, or contact center work history.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Additional Preferred Experience
Ability to follow policies, procedures, and regulations.
Ability to navigate a content management system, other applications, and related web sites.
Strong written and verbal communication skills.
Excellent customer service, dependability and time management skills.
Keyboarding proficiency of at least 40 words per minute.
Call Center (omnichannel) background a plus.
Benefits
Health, Dental, and Vision.
Life Insurance.
401(k).
Flexible Spending Account (Health, Dependent Care, and Commuter).
Paid Time Off and Observance of State/Federal Holidays.
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Department: Customer Service
CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
Key Responsibilities
Reply to calls and emails from the public on housing and FHA mortgages.
Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
Document communications in the database.
Qualifications
Bilingual and fully fluent in English and Spanish (both written and verbal).
High School diploma or General Educational Development (GED) certificate.
Minimum of two (2) years of customer service, call center, or contact center work history.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Additional Preferred Experience
Ability to follow policies, procedures, and regulations.
Ability to navigate a content management system, other applications, and related web sites.
Strong written and verbal communication skills.
Excellent customer service, dependability and time management skills.
Keyboarding proficiency of at least 40 words per minute.
Call Center (omnichannel) background a plus.
Benefits
Health, Dental, and Vision.
Life Insurance.
401(k).
Flexible Spending Account (Health, Dependent Care, and Commuter).
Paid Time Off and Observance of State/Federal Holidays.
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr