Sales Support Representative - Colorado Springs, CO
UnitedHealth Group, Colorado Springs, CO, United States
Overview
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Caring. Connecting. Growing together. Location
9945 Federal Drive, Colorado Springs CO, 80921 Schedule
Monday through Friday, 8-hour shifts between 9:00am – 8:00pm (MST) with the ability to work evening shifts, weekends, and overtime based on business need Training Schedule
All onsite Monday – Friday 9:00am – 5:30pm MST for 6 weeks (must be available to attend all training dates) Start Date
Monday, June 8th, 2026 Hybrid Work Model
This position offers hybrid work models after the successful completion of the training period. Once completed, employees will have the opportunity to work from home for up to 3 business days with 2 days in office per week. If you reside in Colorado Springs, you will have hybrid-remote flexibility as you take on tough challenges. Primary Responsibilities
Handling inbound phone calls professionally while providing excellent customer service Research and resolve sales agents’ questions relating to: How to use self-service tools Member concerns Medicaid and Medicare verification Application status and eligibility On-boarding and certification process Commission inquiries Document call resolution of each contact in various systems in a clear and concise manner Demonstrate the ability to provide quality experience for all customers Meet minimal performance goals on a weekly, monthly, quarterly and annual basis Required Qualifications
High School Diploma/GED 1+ years of customer service experience Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to work a hybrid schedule in office 2 days a week at 9945 Federal Drive, Colorado Springs CO, 80921 Ability to work Monday through Friday with 8-hour shifts between 9:00am – 8:00pm (MST) with overtime, evening & weekend shifts during busy season (Oct – Dec) Preferred Qualifications
Experience working in a call center Healthcare and/or insurance industry experience Medicare knowledge Experience supporting a sales team or working with sales representatives Experience navigating a computer while speaking on the phone Soft Skills
Ability to communicate clearly and concisely (verbal and written) Ability to learn new computer applications quickly and toggle between multiple systems Ability to multi-task Physical Requirements and Work Environment
Extended periods of sitting at a computer Use of hands/fingers across keyboard or mouse Office environment Additional Information
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits subject to eligibility). The hourly pay for this role ranges from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job postings may come down early due to volume of applicants. UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities. UnitedHealth Group is a drug-free workplace; candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Caring. Connecting. Growing together. Location
9945 Federal Drive, Colorado Springs CO, 80921 Schedule
Monday through Friday, 8-hour shifts between 9:00am – 8:00pm (MST) with the ability to work evening shifts, weekends, and overtime based on business need Training Schedule
All onsite Monday – Friday 9:00am – 5:30pm MST for 6 weeks (must be available to attend all training dates) Start Date
Monday, June 8th, 2026 Hybrid Work Model
This position offers hybrid work models after the successful completion of the training period. Once completed, employees will have the opportunity to work from home for up to 3 business days with 2 days in office per week. If you reside in Colorado Springs, you will have hybrid-remote flexibility as you take on tough challenges. Primary Responsibilities
Handling inbound phone calls professionally while providing excellent customer service Research and resolve sales agents’ questions relating to: How to use self-service tools Member concerns Medicaid and Medicare verification Application status and eligibility On-boarding and certification process Commission inquiries Document call resolution of each contact in various systems in a clear and concise manner Demonstrate the ability to provide quality experience for all customers Meet minimal performance goals on a weekly, monthly, quarterly and annual basis Required Qualifications
High School Diploma/GED 1+ years of customer service experience Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to work a hybrid schedule in office 2 days a week at 9945 Federal Drive, Colorado Springs CO, 80921 Ability to work Monday through Friday with 8-hour shifts between 9:00am – 8:00pm (MST) with overtime, evening & weekend shifts during busy season (Oct – Dec) Preferred Qualifications
Experience working in a call center Healthcare and/or insurance industry experience Medicare knowledge Experience supporting a sales team or working with sales representatives Experience navigating a computer while speaking on the phone Soft Skills
Ability to communicate clearly and concisely (verbal and written) Ability to learn new computer applications quickly and toggle between multiple systems Ability to multi-task Physical Requirements and Work Environment
Extended periods of sitting at a computer Use of hands/fingers across keyboard or mouse Office environment Additional Information
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits subject to eligibility). The hourly pay for this role ranges from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job postings may come down early due to volume of applicants. UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities. UnitedHealth Group is a drug-free workplace; candidates are required to pass a drug test before beginning employment.
#J-18808-Ljbffr