Business Account Specialist

About our client
Our client, a leader in the telecommunications industry for over 30 years, operates one of the largest nationwide retail networks. They are known for innovation, career growth opportunities, and driving success in retail sales.

Why join this team?

Competitive pay with incentive-based earning potential

Up to $2,500 sign‑on bonus

Comprehensive benefits: medical, dental, vision, life insurance, disability coverage

401(k) with company match

Paid time off: up to 15 vacation days, holidays, and personal days

Paid parental leave, adoption assistance, and tuition assistance

Hybrid work model (home + in‑office schedule)

Requirements:

Bachelor’s degree or one or more years of relevant experience (work and/or military)

Prospecting and opportunity identification skills

Strong phone communication and product knowledge

Ability to explain complex billing details clearly

De‑escalation and interpersonal skills

Ability to navigate multiple systems simultaneously

What you’ll do:

Customer onboarding & support: Verify products, guide customers through billing, and ensure a smooth onboarding experience.

Outbound account management: Make proactive calls to small business customers to maintain account health and present relevant offers.

Upselling & prospecting: Identify new business needs, referrals, and growth opportunities within existing accounts.

Product advisory: Recommend plans, services, and features to optimize customer accounts

Customer experience delivery: Handle billing concerns, de‑escalate issues, and provide clear, value‑driven solutions.

Apply now to join a team focused on delivering exceptional customer experiences and business impact!

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