Product Training Specialist
Carrier Global Corporation, Charlotte, NC, United States
Product Training Specialist
The Product Training Specialist is responsible for delivering technical training to Carrier’s commercial HVAC technicians on the operation, maintenance, troubleshooting, and repair of applied HVAC systems. This includes air- and water-cooled equipment, centrifugal, screw, and scroll compressors, air handlers, and related components such as pumps, heat exchangers, and coolant distribution units (CDU).
This role plays a key part in developing Carrier’s technical workforce, with a particular focus on data center systems and applications. The specialist partners with internal teams and external stakeholders to design, develop, and deliver effective learning solutions, while supporting key training delivery platforms to meet internal customer needs.
Key Responsibilities
Collaborate with cross-functional teams and subject matter experts to identify training needs and develop appropriate technical learning solutions
Design, maintain, and deliver training materials, including presentations, microlearning videos, job aids, and procedural documentation
Serve as a proficient user of the Learning Management System (Totara), supporting course enrollment, virtual facilitation, and issue resolution
Maintain accurate training records and schedules within the LMS
Monitor learning and development trends and benchmark best practices to continuously improve training offerings
Support the maintenance and readiness of training labs and instructional equipment
Required Qualifications
High School Diploma or GED
4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
2+ years of experience delivering technical instruction, with demonstrated technical aptitude and effective use of instructional technology
Travel up to 30% is required
Preferred Qualifications
Bachelor’s degree with 5+ years of relevant HVAC experience, or equivalent combination of education and experience
5+ years of technical instruction preferred
HVAC field service experience preferred
Knowledge of data center systems and applications preferred
Advanced proficiency in Microsoft Office application
Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts : Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
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This role plays a key part in developing Carrier’s technical workforce, with a particular focus on data center systems and applications. The specialist partners with internal teams and external stakeholders to design, develop, and deliver effective learning solutions, while supporting key training delivery platforms to meet internal customer needs.
Key Responsibilities
Collaborate with cross-functional teams and subject matter experts to identify training needs and develop appropriate technical learning solutions
Design, maintain, and deliver training materials, including presentations, microlearning videos, job aids, and procedural documentation
Serve as a proficient user of the Learning Management System (Totara), supporting course enrollment, virtual facilitation, and issue resolution
Maintain accurate training records and schedules within the LMS
Monitor learning and development trends and benchmark best practices to continuously improve training offerings
Support the maintenance and readiness of training labs and instructional equipment
Required Qualifications
High School Diploma or GED
4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
2+ years of experience delivering technical instruction, with demonstrated technical aptitude and effective use of instructional technology
Travel up to 30% is required
Preferred Qualifications
Bachelor’s degree with 5+ years of relevant HVAC experience, or equivalent combination of education and experience
5+ years of technical instruction preferred
HVAC field service experience preferred
Knowledge of data center systems and applications preferred
Advanced proficiency in Microsoft Office application
Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts : Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
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