IT Product Owner – Dealer Experience
Stellantis, Auburn Hills, MI, United States
We are seeking a highly motivated and customer‑centric IT Product Owner - Dealer Experience to lead the strategy, development, and continuous improvement of digital and operational solutions that support the dealer network. This role is responsible for owning the end‑to‑end product lifecycle of dealer‑facing platforms, ensuring solutions improve dealer efficiency, satisfaction, and business performance.
Product Vision & Strategy
Define and communicate a clear product vision and roadmap for dealer experience platforms (e.g., dealer portals, service tools, parts ordering, warranty, and support systems), aligned with business objectives and dealer needs.
Develop a deep understanding of dealer journeys, pain points, and operational workflows to drive value‑based prioritization.
Partner with Aftersales, Commercial, and Dealer Operations teams to ensure solutions support dealer growth, retention, and satisfaction.
Backlog & Delivery Ownership
Own and manage the product backlog, prioritizing features and enhancements based on business value, dealer impact, risk, and technical feasibility.
Translate business requirements into clear user stories, acceptance criteria, and functional specifications.
Work closely with Agile delivery teams (Business Analysts, Developers, QA, Suppliers) to ensure timely, high‑quality delivery.
Stakeholder & Dealer Engagement
Serve as the primary point of contact for dealer‑experience‑related IT products, gathering feedback and communicating roadmap progress.
Facilitate workshops, demos, and feedback sessions with dealer councils, pilot dealers, and internal stakeholders.
Balance competing priorities across dealer needs, operational constraints, and IT capabilities.
Continuous Improvement & Performance
Monitor product performance using KPIs such as dealer adoption, cycle time reduction, issue resolution, and satisfaction metrics.
Identify opportunities to streamline dealer workflows, reduce manual effort, and improve data accuracy through automation and integration.
Leverage emerging technologies (APIs, cloud platforms, analytics, AI) to modernize dealer‑facing capabilities.
Governance & Delivery Management
Ensure alignment with enterprise architecture, security, and compliance standards.
Coordinate UAT, release readiness, and post‑launch support to ensure smooth dealer adoption.
Collaborate with vendors and suppliers as needed to deliver and support dealer solutions.
Basic Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
Minimum 5 years of experience in IT Product Ownership, Product Management, or Business Analysis roles.
Strong experience working in Agile/Scrum delivery environments.
Demonstrated ability to translate complex business needs into actionable technical requirements.
Excellent communication and stakeholder‑management skills, with the ability to influence across functions.
Preferred Qualifications
Experience in automotive, aftersales, dealer operations, or B2B platform environments.
Familiarity with dealer systems such as parts, service, warranty, or CRM platforms.
Experience with cloud technologies, APIs, data integration, and analytics.
Prior experience working with geographically distributed teams and external vendors.
Our Benefits — Designed With You In Mind Comprehensive Health & Well‑being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit We proudly support all paths to parenthood—including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We Help You Plan For The Future With
An employer match on contributions to your 401k, Roth, and Catch‑Up plans.
An employer contribution, even if you don’t contribute.
Income Protection & Insurance Options Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. — supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community.
And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
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Product Vision & Strategy
Define and communicate a clear product vision and roadmap for dealer experience platforms (e.g., dealer portals, service tools, parts ordering, warranty, and support systems), aligned with business objectives and dealer needs.
Develop a deep understanding of dealer journeys, pain points, and operational workflows to drive value‑based prioritization.
Partner with Aftersales, Commercial, and Dealer Operations teams to ensure solutions support dealer growth, retention, and satisfaction.
Backlog & Delivery Ownership
Own and manage the product backlog, prioritizing features and enhancements based on business value, dealer impact, risk, and technical feasibility.
Translate business requirements into clear user stories, acceptance criteria, and functional specifications.
Work closely with Agile delivery teams (Business Analysts, Developers, QA, Suppliers) to ensure timely, high‑quality delivery.
Stakeholder & Dealer Engagement
Serve as the primary point of contact for dealer‑experience‑related IT products, gathering feedback and communicating roadmap progress.
Facilitate workshops, demos, and feedback sessions with dealer councils, pilot dealers, and internal stakeholders.
Balance competing priorities across dealer needs, operational constraints, and IT capabilities.
Continuous Improvement & Performance
Monitor product performance using KPIs such as dealer adoption, cycle time reduction, issue resolution, and satisfaction metrics.
Identify opportunities to streamline dealer workflows, reduce manual effort, and improve data accuracy through automation and integration.
Leverage emerging technologies (APIs, cloud platforms, analytics, AI) to modernize dealer‑facing capabilities.
Governance & Delivery Management
Ensure alignment with enterprise architecture, security, and compliance standards.
Coordinate UAT, release readiness, and post‑launch support to ensure smooth dealer adoption.
Collaborate with vendors and suppliers as needed to deliver and support dealer solutions.
Basic Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
Minimum 5 years of experience in IT Product Ownership, Product Management, or Business Analysis roles.
Strong experience working in Agile/Scrum delivery environments.
Demonstrated ability to translate complex business needs into actionable technical requirements.
Excellent communication and stakeholder‑management skills, with the ability to influence across functions.
Preferred Qualifications
Experience in automotive, aftersales, dealer operations, or B2B platform environments.
Familiarity with dealer systems such as parts, service, warranty, or CRM platforms.
Experience with cloud technologies, APIs, data integration, and analytics.
Prior experience working with geographically distributed teams and external vendors.
Our Benefits — Designed With You In Mind Comprehensive Health & Well‑being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit We proudly support all paths to parenthood—including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We Help You Plan For The Future With
An employer match on contributions to your 401k, Roth, and Catch‑Up plans.
An employer contribution, even if you don’t contribute.
Income Protection & Insurance Options Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. — supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community.
And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
#J-18808-Ljbffr