Senior Director, Experience Acceleration
Genesys Cloud Services, Inc., New York, NY, United States
Senior Director, Experience Acceleration
As the
Senior Director, Experience Acceleration , you will define and lead the strategy, platforms, and scalable capabilities that accelerate technical and demo experiences across the Global Solutions Consulting organization. This role owns the ecosystem of demo platforms, reusable storytelling assets, digital engagement tools, and pre‑sales acceleration systems empowering Solutions Consultants and Partners worldwide.
You will architect a modern, intelligent experience acceleration framework that enables dynamic storytelling, scalable demo infrastructure, digital engagement distribution, and data‑driven technical validation across the buyer journey.
By integrating automation, cloud‑native infrastructure, and an intelligence layer across reusable assets and technical enablement tools, you will ensure consistent, high‑impact experiences that accelerate pipeline progression, differentiate Genesys in competitive cycles, and improve technical win velocity at scale.
This is a strategic leadership role requiring visionary thinking, operational rigor, and the ability to align global stakeholders around a bold, future‑state technical engagement strategy.
What You’ll Do Own the Experience Acceleration Ecosystem
Serve as the executive owner of all demo platforms, including Genesys Demo, and broader pre‑sales acceleration tools supporting Solutions Consultants and Partners globally.
Define and evolve a scalable platform and infrastructure strategy spanning interactive demo environments, digital demo distribution, and reusable technical engagement assets.
Ensure alignment and integration across live demo experiences, digital engagement tools, and supporting SC systems to create a cohesive ecosystem.
Establish governance, lifecycle management, performance standards, and scalability frameworks across the experience acceleration stack.
Develop measurable KPIs tied to adoption, efficiency, reuse, digital engagement effectiveness, and technical win impact.
Evolve Genesys Demo & the Technical Engagement Ecosystem
Define and champion a forward‑looking vision for AI‑native demo and technical engagement experiences that adapt dynamically to industry, persona, and opportunity context.
Lead the continued evolution of Genesys Demo and the broader engagement ecosystem across live, interactive, and digital channels.
Design and implement an intelligence layer across reusable demo assets and supporting SC tools—enabling guided flows, contextual personalization, and scalable expertise.
Build modular, composable architectures that accelerate creation of verticalized, partner‑ready, and persona‑based experiences.
Build and Execute the Vision
Develop and communicate a multi‑year roadmap aligned to product innovation, AI advancements, sales acceleration priorities, and market differentiation.
Translate strategy into clear execution milestones with measurable business outcomes.
Drive modernization initiatives including automation‑first provisioning, reusable frameworks, scalable deployment models, and improved digital engagement capabilities.
Ensure the experience acceleration ecosystem evolves in lockstep with product roadmap priorities and go‑to‑market strategy.
Lead and Scale a High‑Performance Team
Build, lead, and inspire a high‑performing team focused on demo platforms, technical enablement, and experience acceleration capabilities.
Provide mentorship, strategic guidance, and performance coaching.
Establish best practices and scalable processes across platform ownership, asset reuse, and tool optimization.
Foster a culture of innovation, experimentation, and continuous improvement.
Champion Global Alignment & Continuous Optimization
Partner directly with regional Solutions Consulting and Partner leaders to introduce new capabilities and drive global adoption.
Establish structured feedback loops to continuously optimize tools, workflows, asset libraries, and digital engagement experiences.
Act as the strategic bridge between field teams and Product/Engineering to ensure experience acceleration capabilities evolve alongside product innovation.
Provide executive leadership with regular reporting on platform performance, adoption trends, scalability improvements, and measurable business impact.
Qualifications
Located in North America (U.S. or Canada)
Bachelor's degree in a technical or related field; advanced degree preferred.
10+ years of experience in Solutions Consulting, demo strategy, technical sales engineering, solutions architecture, or related technical leadership roles.
5+ years leading high‑performing technical, platform, or Solutions Consulting teams.
Proven experience owning and scaling demo environments, technical platforms, or pre‑sales enablement ecosystems in a global organization.
Strong understanding of AI, CCaaS, Customer Experience, and Digital transformation domains.
Experience operating or supporting scalable cloud‑based environments preferred.
Experience driving automation, standardization, and reuse across technical or pre‑sales workflows.
Strong executive communication and stakeholder alignment skills.
Strategic thinker with the ability to translate vision into operational execution.
Experience with Salesforce, ServiceNow, and enterprise SaaS ecosystems is highly desirable.
Results‑driven with a focus on measurable business impact.
Compensation The base salary for this role ranges from $193,400.00 to $340,000.00, depending on candidate experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24‑48 hours. To help us provide the best support, please email us with your accommodation request.
Equal Opportunity & Non‑Discrimination Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military veteran status, and other protected characteristics.
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Senior Director, Experience Acceleration , you will define and lead the strategy, platforms, and scalable capabilities that accelerate technical and demo experiences across the Global Solutions Consulting organization. This role owns the ecosystem of demo platforms, reusable storytelling assets, digital engagement tools, and pre‑sales acceleration systems empowering Solutions Consultants and Partners worldwide.
You will architect a modern, intelligent experience acceleration framework that enables dynamic storytelling, scalable demo infrastructure, digital engagement distribution, and data‑driven technical validation across the buyer journey.
By integrating automation, cloud‑native infrastructure, and an intelligence layer across reusable assets and technical enablement tools, you will ensure consistent, high‑impact experiences that accelerate pipeline progression, differentiate Genesys in competitive cycles, and improve technical win velocity at scale.
This is a strategic leadership role requiring visionary thinking, operational rigor, and the ability to align global stakeholders around a bold, future‑state technical engagement strategy.
What You’ll Do Own the Experience Acceleration Ecosystem
Serve as the executive owner of all demo platforms, including Genesys Demo, and broader pre‑sales acceleration tools supporting Solutions Consultants and Partners globally.
Define and evolve a scalable platform and infrastructure strategy spanning interactive demo environments, digital demo distribution, and reusable technical engagement assets.
Ensure alignment and integration across live demo experiences, digital engagement tools, and supporting SC systems to create a cohesive ecosystem.
Establish governance, lifecycle management, performance standards, and scalability frameworks across the experience acceleration stack.
Develop measurable KPIs tied to adoption, efficiency, reuse, digital engagement effectiveness, and technical win impact.
Evolve Genesys Demo & the Technical Engagement Ecosystem
Define and champion a forward‑looking vision for AI‑native demo and technical engagement experiences that adapt dynamically to industry, persona, and opportunity context.
Lead the continued evolution of Genesys Demo and the broader engagement ecosystem across live, interactive, and digital channels.
Design and implement an intelligence layer across reusable demo assets and supporting SC tools—enabling guided flows, contextual personalization, and scalable expertise.
Build modular, composable architectures that accelerate creation of verticalized, partner‑ready, and persona‑based experiences.
Build and Execute the Vision
Develop and communicate a multi‑year roadmap aligned to product innovation, AI advancements, sales acceleration priorities, and market differentiation.
Translate strategy into clear execution milestones with measurable business outcomes.
Drive modernization initiatives including automation‑first provisioning, reusable frameworks, scalable deployment models, and improved digital engagement capabilities.
Ensure the experience acceleration ecosystem evolves in lockstep with product roadmap priorities and go‑to‑market strategy.
Lead and Scale a High‑Performance Team
Build, lead, and inspire a high‑performing team focused on demo platforms, technical enablement, and experience acceleration capabilities.
Provide mentorship, strategic guidance, and performance coaching.
Establish best practices and scalable processes across platform ownership, asset reuse, and tool optimization.
Foster a culture of innovation, experimentation, and continuous improvement.
Champion Global Alignment & Continuous Optimization
Partner directly with regional Solutions Consulting and Partner leaders to introduce new capabilities and drive global adoption.
Establish structured feedback loops to continuously optimize tools, workflows, asset libraries, and digital engagement experiences.
Act as the strategic bridge between field teams and Product/Engineering to ensure experience acceleration capabilities evolve alongside product innovation.
Provide executive leadership with regular reporting on platform performance, adoption trends, scalability improvements, and measurable business impact.
Qualifications
Located in North America (U.S. or Canada)
Bachelor's degree in a technical or related field; advanced degree preferred.
10+ years of experience in Solutions Consulting, demo strategy, technical sales engineering, solutions architecture, or related technical leadership roles.
5+ years leading high‑performing technical, platform, or Solutions Consulting teams.
Proven experience owning and scaling demo environments, technical platforms, or pre‑sales enablement ecosystems in a global organization.
Strong understanding of AI, CCaaS, Customer Experience, and Digital transformation domains.
Experience operating or supporting scalable cloud‑based environments preferred.
Experience driving automation, standardization, and reuse across technical or pre‑sales workflows.
Strong executive communication and stakeholder alignment skills.
Strategic thinker with the ability to translate vision into operational execution.
Experience with Salesforce, ServiceNow, and enterprise SaaS ecosystems is highly desirable.
Results‑driven with a focus on measurable business impact.
Compensation The base salary for this role ranges from $193,400.00 to $340,000.00, depending on candidate experience, qualifications, skills, and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24‑48 hours. To help us provide the best support, please email us with your accommodation request.
Equal Opportunity & Non‑Discrimination Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military veteran status, and other protected characteristics.
#J-18808-Ljbffr