Specialist, Customer Services
CMCO Brasil, Getzville, NY, United States
Job Summary
The Specialist, Customer Services will be responsible for receiving phone inquiries from customers, taking and entering orders, and providing information such as product technical data, pricing, scheduling, shipment and delivery data. The CSR will also provide Field Sales Managers, Territory Managers with information and assistance.
Responsibilities
Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer.
Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations.
Quote prices to customers on inquiries and confirm in writing if required.
Use computer and customer files to look up order information and retrieve information from sales catalogs.
Participate on project and problem solving teams.
Learn the organization’s products, services and policies through various training programs.
Other duties as assigned.
Skills & Competencies
Focus on efficiency, accuracy, attention to detail.
Strong organizational skills with the ability to adapt and successfully multi-task.
Current working knowledge of Excel and Outlook.
Excellent interpersonal and communication skills.
Genuine desire to service the customer.
Manage multiple projects and timelines with a sense of urgency.
Ability to problem solve and think creatively.
Forms strong working relationships with the team.
Excellent time management skills.
Excellent verbal and written communication skills.
Qualifications
High school diploma required.
Associate’s degree from a two‑year college or technical school preferred.
Columbus McKinnon is a diverse and inclusive workforce and is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, disability, or other protected classes. We value safety and maintain a drug‑free workplace.
#J-18808-Ljbffr
Responsibilities
Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer.
Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations.
Quote prices to customers on inquiries and confirm in writing if required.
Use computer and customer files to look up order information and retrieve information from sales catalogs.
Participate on project and problem solving teams.
Learn the organization’s products, services and policies through various training programs.
Other duties as assigned.
Skills & Competencies
Focus on efficiency, accuracy, attention to detail.
Strong organizational skills with the ability to adapt and successfully multi-task.
Current working knowledge of Excel and Outlook.
Excellent interpersonal and communication skills.
Genuine desire to service the customer.
Manage multiple projects and timelines with a sense of urgency.
Ability to problem solve and think creatively.
Forms strong working relationships with the team.
Excellent time management skills.
Excellent verbal and written communication skills.
Qualifications
High school diploma required.
Associate’s degree from a two‑year college or technical school preferred.
Columbus McKinnon is a diverse and inclusive workforce and is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, disability, or other protected classes. We value safety and maintain a drug‑free workplace.
#J-18808-Ljbffr