Reservations Specialist
OLD EDWARDS HOSPITALITY GROUP, Highlands, NC, United States
Reservations Specialist
Hybrid / Remote | Full-Time Old Edwards Hospitality Group is seeking a personable, detail-oriented, and service-driven Reservations Specialist to join our team. This entry-level, Hybrid/Remote role plays a vital part in shaping the guest experiencefrom the first phone call through arrival and during the stay. Training Requirement: Candidates must be able to stay on property for four (4) weeks for paid training before transitioning to a Hybrid/Remote schedule. What You'll Do Answer reservation and guest service calls professionally and warmly Book, modify, and cancel reservations accurately using the property management system (PMS) Assist guests with room selections, packages, spa services, dining, and resort experiences Clearly communicate rates, policies, and amenities Upsell room categories and experiences when appropriate Document guest preferences, special requests, and notes with accuracy Coordinate guest needs with Front Desk, Spa, and Operations teams to ensure a seamless experience What We're Looking For Hospitality, reservations, guest services, spa, or customer service experience preferred (not required) Strong computer skills and comfort learning multiple systems Professional phone presence and excellent verbal communication High attention to detail and basic math skills Ability to multitask and stay calm in a fast-paced environment Weekend availability required; holiday availability preferred About You You enjoy helping guests plan memorable stays and wellness experiences You are organized, detail-oriented, and reliable You communicate warmly, clearly, and professionally You take pride in delivering thoughtful, anticipatory service Qualifications Excellent communication, interpersonal, time management, organizational, problem solving, patience, and multi-tasking skills required. Exceptional thoroughness and attention to detail required Experience and knowledge of the policies, procedures, and processes in place for the reservations department and front desk desired Command of English language required and second language helpful Must be customer service and problem resolution oriented Requires basic mathematical skills Knowledge and use in Microsoft Office software required, SMS Host helpful, Navis helpful Must have ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have ability to deal with problems involving several concrete variables in standardized situations. The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.
Hybrid / Remote | Full-Time Old Edwards Hospitality Group is seeking a personable, detail-oriented, and service-driven Reservations Specialist to join our team. This entry-level, Hybrid/Remote role plays a vital part in shaping the guest experiencefrom the first phone call through arrival and during the stay. Training Requirement: Candidates must be able to stay on property for four (4) weeks for paid training before transitioning to a Hybrid/Remote schedule. What You'll Do Answer reservation and guest service calls professionally and warmly Book, modify, and cancel reservations accurately using the property management system (PMS) Assist guests with room selections, packages, spa services, dining, and resort experiences Clearly communicate rates, policies, and amenities Upsell room categories and experiences when appropriate Document guest preferences, special requests, and notes with accuracy Coordinate guest needs with Front Desk, Spa, and Operations teams to ensure a seamless experience What We're Looking For Hospitality, reservations, guest services, spa, or customer service experience preferred (not required) Strong computer skills and comfort learning multiple systems Professional phone presence and excellent verbal communication High attention to detail and basic math skills Ability to multitask and stay calm in a fast-paced environment Weekend availability required; holiday availability preferred About You You enjoy helping guests plan memorable stays and wellness experiences You are organized, detail-oriented, and reliable You communicate warmly, clearly, and professionally You take pride in delivering thoughtful, anticipatory service Qualifications Excellent communication, interpersonal, time management, organizational, problem solving, patience, and multi-tasking skills required. Exceptional thoroughness and attention to detail required Experience and knowledge of the policies, procedures, and processes in place for the reservations department and front desk desired Command of English language required and second language helpful Must be customer service and problem resolution oriented Requires basic mathematical skills Knowledge and use in Microsoft Office software required, SMS Host helpful, Navis helpful Must have ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have ability to deal with problems involving several concrete variables in standardized situations. The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.