Customer Service Representative I
Sentara Health, Virginia Beach, VA, United States
Overview
Customer Service Representative
Location: Virginia Beach, VA (remote; must reside in Virginia Beach and surrounding area. Candidates must be able to travel on-site if needed.)
Shift: First (Day) shift, 8:00 AM to 5:30 PM.
Position: Full-time, Day Shift.
Responsibilities: The Customer Service Representative is responsible for all areas of customer service as it pertains to the research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, claim payment issues, and patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
High school diploma or equivalent (Required)
Experience
Two years of customer service experience required
Previous data entry experience required
Prior scheduling experience required
Experience in a high-volume call center preferred
Benefits
Medical, Dental, and Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401(k)/403(b) with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce.
This is a tobacco‑free environment.
#J-18808-Ljbffr
Location: Virginia Beach, VA (remote; must reside in Virginia Beach and surrounding area. Candidates must be able to travel on-site if needed.)
Shift: First (Day) shift, 8:00 AM to 5:30 PM.
Position: Full-time, Day Shift.
Responsibilities: The Customer Service Representative is responsible for all areas of customer service as it pertains to the research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, claim payment issues, and patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
High school diploma or equivalent (Required)
Experience
Two years of customer service experience required
Previous data entry experience required
Prior scheduling experience required
Experience in a high-volume call center preferred
Benefits
Medical, Dental, and Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401(k)/403(b) with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce.
This is a tobacco‑free environment.
#J-18808-Ljbffr