Sr. Director Resident Engagement
Tyler Technologies, Inc., Overland Park, KS, United States
Product StrategyOverland Park,Kansas
Salary: USD 175000 - 185000.00 Annually
Tyler Technologies is seeking a Sr. Director of Resident Engagement to lead the strategy, growth, and operational success of our Resident Engagement Platform (REP) — Tyler’s digital front door connecting residents to government services across agencies, entities, and products. This role is responsible for owning the platform as a business, including product strategy, market positioning, adoption, financial performance, and cross-portfolio integration. The Sr. Director will lead a growing, cross-functional team while partnering across Product, Engineering, Sales, Client Success, and Executive Leadership to scale REP as a foundational engagement layer across Tyler’s portfolio. The ideal candidate brings deep GovTech experience, strong business and operational leadership, and a modern platform mindset. This leader will shape long‑term strategy, accelerate adoption, influence go‑to‑market and pricing, and drive execution to deliver measurable outcomes for clients and Tyler. Responsibilities
Business Ownership & Platform Strategy
Own the overall vision, strategy, and success of the Resident Engagement Platform as a scalable, modular engagement platform and core Tyler offering Position REP as Tyler’s digital front door across state, local, and multi‑entity government clients Establish growth objectives, adoption targets, and long‑term platform expansion strategy Identify and drive AI, automation, and analytics innovations that improve resident engagement and operational efficiency Partner with executive leadership on investment planning, prioritization, and long‑term platform roadmap Influence pricing, packaging, commercialization, and go‑to‑market strategy Leadership & Organizational Development
Lead and develop a high‑performing, cross‑functional team across product management, UX, technical writing, and related disciplines Build organizational capability to scale the platform and support long‑term growth Foster a culture of accountability, innovation, and customer‑centered product development Provide coaching and mentorship to product and platform leaders Serve as executive sponsor for key platform initiatives and strategic client engagements Roadmap, Execution & Operational Excellence
Own and maintain a clear, outcome‑driven roadmap aligned with Tyler’s strategic priorities and market needs Drive execution across teams to deliver high‑quality platform capabilities on time and at scale Ensure strong alignment across Engineering, Product, Sales, and Client Success teams Balance platform expansion, module integration, and simplification to create a cohesive user experience Establish operational rigor, performance metrics, and reporting to measure platform success Customer, Market & Growth Leadership
Engage directly with strategic clients to understand needs, validate strategy, and strengthen executive relationships Partner with Sales, Marketing, and Solutions teams to drive adoption, expansion, and revenue growth Monitor adoption, engagement, and client outcomes to inform product and business decisions Maintain deep awareness of GovTech trends, AI advancements, and citizen experience innovations Represent REP strategy and vision with internal and external stakeholders Collaborate with Tyler product and business unit leaders to enable seamless, unified resident experiences Advocate for platform‑first thinking across Tyler’s product portfolio Align REP strategy with broader enterprise, state, and federal engagement initiatives Serve as a key leader in shaping Tyler’s long‑term resident engagement vision Qualifications
10+ years of experience in product management, platform leadership, or general management roles, including ownership of SaaS platforms or digital products 5+ years of leadership experience managing and scaling cross‑functional teams Proven experience owning platform strategy, adoption, and business outcomes Strong experience in GovTech, public sector technology, or government‑facing SaaS solutions Demonstrated success building and scaling modular, platform‑based, or ecosystem products Experience driving AI, analytics, and data‑driven platform capabilities Strong operational leadership with the ability to translate strategy into execution Executive‑level communication skills with demonstrated ability to influence senior stakeholders Experience partnering across product, engineering, sales, and client success organizations Preferred
Experience serving in a VP/General Manager, Platform Leader, or senior product executive role Experience owning platform growth, commercialization, or P\&L components Experience building resident engagement, digital front door, CRM, or citizen experience platforms Experience influencing pricing, packaging, and go‑to‑market strategy Experience supporting state, local, or multi‑entity government environments Familiarity with Tyler Technologies’ ecosystem or comparable GovTech platforms MBA or equivalent business leadership experience
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Tyler Technologies is seeking a Sr. Director of Resident Engagement to lead the strategy, growth, and operational success of our Resident Engagement Platform (REP) — Tyler’s digital front door connecting residents to government services across agencies, entities, and products. This role is responsible for owning the platform as a business, including product strategy, market positioning, adoption, financial performance, and cross-portfolio integration. The Sr. Director will lead a growing, cross-functional team while partnering across Product, Engineering, Sales, Client Success, and Executive Leadership to scale REP as a foundational engagement layer across Tyler’s portfolio. The ideal candidate brings deep GovTech experience, strong business and operational leadership, and a modern platform mindset. This leader will shape long‑term strategy, accelerate adoption, influence go‑to‑market and pricing, and drive execution to deliver measurable outcomes for clients and Tyler. Responsibilities
Business Ownership & Platform Strategy
Own the overall vision, strategy, and success of the Resident Engagement Platform as a scalable, modular engagement platform and core Tyler offering Position REP as Tyler’s digital front door across state, local, and multi‑entity government clients Establish growth objectives, adoption targets, and long‑term platform expansion strategy Identify and drive AI, automation, and analytics innovations that improve resident engagement and operational efficiency Partner with executive leadership on investment planning, prioritization, and long‑term platform roadmap Influence pricing, packaging, commercialization, and go‑to‑market strategy Leadership & Organizational Development
Lead and develop a high‑performing, cross‑functional team across product management, UX, technical writing, and related disciplines Build organizational capability to scale the platform and support long‑term growth Foster a culture of accountability, innovation, and customer‑centered product development Provide coaching and mentorship to product and platform leaders Serve as executive sponsor for key platform initiatives and strategic client engagements Roadmap, Execution & Operational Excellence
Own and maintain a clear, outcome‑driven roadmap aligned with Tyler’s strategic priorities and market needs Drive execution across teams to deliver high‑quality platform capabilities on time and at scale Ensure strong alignment across Engineering, Product, Sales, and Client Success teams Balance platform expansion, module integration, and simplification to create a cohesive user experience Establish operational rigor, performance metrics, and reporting to measure platform success Customer, Market & Growth Leadership
Engage directly with strategic clients to understand needs, validate strategy, and strengthen executive relationships Partner with Sales, Marketing, and Solutions teams to drive adoption, expansion, and revenue growth Monitor adoption, engagement, and client outcomes to inform product and business decisions Maintain deep awareness of GovTech trends, AI advancements, and citizen experience innovations Represent REP strategy and vision with internal and external stakeholders Collaborate with Tyler product and business unit leaders to enable seamless, unified resident experiences Advocate for platform‑first thinking across Tyler’s product portfolio Align REP strategy with broader enterprise, state, and federal engagement initiatives Serve as a key leader in shaping Tyler’s long‑term resident engagement vision Qualifications
10+ years of experience in product management, platform leadership, or general management roles, including ownership of SaaS platforms or digital products 5+ years of leadership experience managing and scaling cross‑functional teams Proven experience owning platform strategy, adoption, and business outcomes Strong experience in GovTech, public sector technology, or government‑facing SaaS solutions Demonstrated success building and scaling modular, platform‑based, or ecosystem products Experience driving AI, analytics, and data‑driven platform capabilities Strong operational leadership with the ability to translate strategy into execution Executive‑level communication skills with demonstrated ability to influence senior stakeholders Experience partnering across product, engineering, sales, and client success organizations Preferred
Experience serving in a VP/General Manager, Platform Leader, or senior product executive role Experience owning platform growth, commercialization, or P\&L components Experience building resident engagement, digital front door, CRM, or citizen experience platforms Experience influencing pricing, packaging, and go‑to‑market strategy Experience supporting state, local, or multi‑entity government environments Familiarity with Tyler Technologies’ ecosystem or comparable GovTech platforms MBA or equivalent business leadership experience
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