Service Representative Hatillo
Upturn Co., Hatillo, Puerto Rico, United States
Service Representative Hatillo
Offers service to customers who visit or communicate with the Claims area according to the nature of their request. Receives visitors, registers them and determines the nature of the visit to guide them on the process to follow and documents to deliver. Assists the client in completing their documents. Answers and channels their calls and those of adjusters, even if they are not from their area. Notifies and offers follow-up to responsible personnel for attending to waiting clients. Documents in system the actions carried out in the claim. Receives, digitizes and distributes the correspondence received in the office. Encodes claims, coordinates appointments and changes through system. Requests inspections in system. Generates claim checks and manages signatures as necessary. Delivers checks and sends payment checks for claims by mail. Performs other administrative tasks as required, such as filing and photocopying documents. Complies with standard operational procedures (SOP) and ensures that processes are carried out as planned. Assists other areas of the business in service provision (e.g., Call Center), as needed. Participates in special tasks and/or projects as requested. Associate degree in Business Administration and one (1) year of experience in areas related to Customer Service or any equivalent combination of education and experience. Basic knowledge of the company's business lines and products. Excellent interpersonal, service, and public handling skills. Extensive knowledge in the use of computer systems and keyboard handling. Ability to work in a team and collaborate with others. Skills to handle multiple tasks simultaneously and work under pressure. Proficiency in Spanish and ability to communicate in English both orally and in writing.
Offers service to customers who visit or communicate with the Claims area according to the nature of their request. Receives visitors, registers them and determines the nature of the visit to guide them on the process to follow and documents to deliver. Assists the client in completing their documents. Answers and channels their calls and those of adjusters, even if they are not from their area. Notifies and offers follow-up to responsible personnel for attending to waiting clients. Documents in system the actions carried out in the claim. Receives, digitizes and distributes the correspondence received in the office. Encodes claims, coordinates appointments and changes through system. Requests inspections in system. Generates claim checks and manages signatures as necessary. Delivers checks and sends payment checks for claims by mail. Performs other administrative tasks as required, such as filing and photocopying documents. Complies with standard operational procedures (SOP) and ensures that processes are carried out as planned. Assists other areas of the business in service provision (e.g., Call Center), as needed. Participates in special tasks and/or projects as requested. Associate degree in Business Administration and one (1) year of experience in areas related to Customer Service or any equivalent combination of education and experience. Basic knowledge of the company's business lines and products. Excellent interpersonal, service, and public handling skills. Extensive knowledge in the use of computer systems and keyboard handling. Ability to work in a team and collaborate with others. Skills to handle multiple tasks simultaneously and work under pressure. Proficiency in Spanish and ability to communicate in English both orally and in writing.