Salesforce Administrator/Engineer, SMA Solutions
BLACK ROCK FINANCIAL LTD, New York, NY, United States
About This Role
We are looking for an experienced Salesforce Administrator to join our team at BlackRock. As a Salesforce Administrator, you will be responsible for the day-to-day administration, configuration, and support of the Salesforce platform in a multi-org environment. You are expected to work closely with cross‑functional stakeholders to identify business needs and provide configuration solutions using Salesforce features and functionalities. To be successful in this role, you need to have a passion in building solutions leveraging the Salesforce platform and be hands on with declarative tools, specifically flows, process builders, custom app setup, user setup, and managed package apps.
Key Responsibilities
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Design, develop, document, test and modify on‑going customization and adjustments to Salesforce platform
Build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
Understanding of basic triggers/Apex code knowledge
Support Sandbox environment management with adaptability to operate in DevOps/release management setup
Experience and ability to operate in a fast‑paced operating environment with experience supporting multi‑org Salesforce setup
Collaborate with Product Managers and business stakeholders to understand requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features for periodic clean‑ups
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Action on User support tickets
Monitor and improve user adoption
New user and ongoing user training, technical documentation
Administer and support installed AppExchange applications
Qualifications
Bachelor’s/Postgraduate degree, or professional qualification
Certified Salesforce Administrator & Advanced Administrator
5+ years of experience in Senior Administration or Salesforce consulting with an emphasis on optimizing business processes
3+ years of experience with Sales, Service or Financial Services Cloud
3+ years of experience with Salesforce Lightning configuration & Flows
Strong written and verbal communication skills, with an emphasis in the ability to clearly flow chart processes and data flow
Creative and critical thinking, problem‑solving, planning, prioritization, teamwork, and organizational skills
Certified Platform App Builder (+)
Experience with core app exchange apps like email to case premium, riva, rollup helper, grid buddy, conga, DocuSign CLM (+)
Experience working with / in financial services (+)
Salary & Locations For SF4-San Francisco - 400 Howard Street, NY7 - 50 Hudson Yards, New York and SAU - 3 Harbor Dr, Suite 204, Sausalito, CA the salary range for this position is USD$162,000.00 - USD$215,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay‑for‑performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Hybrid Work Model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Equal Employment Opportunity BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
Job Requisition # R256025
#J-18808-Ljbffr
Key Responsibilities
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Design, develop, document, test and modify on‑going customization and adjustments to Salesforce platform
Build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
Understanding of basic triggers/Apex code knowledge
Support Sandbox environment management with adaptability to operate in DevOps/release management setup
Experience and ability to operate in a fast‑paced operating environment with experience supporting multi‑org Salesforce setup
Collaborate with Product Managers and business stakeholders to understand requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features for periodic clean‑ups
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Action on User support tickets
Monitor and improve user adoption
New user and ongoing user training, technical documentation
Administer and support installed AppExchange applications
Qualifications
Bachelor’s/Postgraduate degree, or professional qualification
Certified Salesforce Administrator & Advanced Administrator
5+ years of experience in Senior Administration or Salesforce consulting with an emphasis on optimizing business processes
3+ years of experience with Sales, Service or Financial Services Cloud
3+ years of experience with Salesforce Lightning configuration & Flows
Strong written and verbal communication skills, with an emphasis in the ability to clearly flow chart processes and data flow
Creative and critical thinking, problem‑solving, planning, prioritization, teamwork, and organizational skills
Certified Platform App Builder (+)
Experience with core app exchange apps like email to case premium, riva, rollup helper, grid buddy, conga, DocuSign CLM (+)
Experience working with / in financial services (+)
Salary & Locations For SF4-San Francisco - 400 Howard Street, NY7 - 50 Hudson Yards, New York and SAU - 3 Harbor Dr, Suite 204, Sausalito, CA the salary range for this position is USD$162,000.00 - USD$215,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay‑for‑performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Hybrid Work Model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Equal Employment Opportunity BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
Job Requisition # R256025
#J-18808-Ljbffr