Retirement Benefits Specialist
NTCA_user, Asheville, NC, United States
SMC - North Carolina, 30 Town Square Blvd., Asheville, North Carolina, United States of America
Job Description Posted Thursday, April 16, 2026 at 4:00 AM
Join Our Team as a Retirement Benefits Specialist Are you passionate about helping others and making a meaningful impact in communities across rural America? NTCA is looking for a Retirement Benefits Specialist to join our dedicated team in beautiful Asheville, NC. In this role, you’ll play a vital part in supporting our Retirement Services Department, consisting of our defined benefit pension plan and our defined contribution 401(k) plan ensuring employees in rural areas receive the retirement benefits they’ve earned.
What You’ll Do As a Retirement Benefits Specialist, you’ll be the go-to expert for plan participants and HR teams. Your day-to-day will include:
Calculating and processing retirement benefits and payments
Processing contributions and reconciling financial information
Responding to participant inquiries and explaining benefit options
Reviewing eligibility and answering plan-specific questions
Maintaining accurate participation records
Assisting with plan documentation and administrative procedures
Supporting special projects and initiatives as needed
What You Bring We’re looking for someone who is detail-oriented, analytical, and thrives in a collaborative environment. Ideal candidates will have:
Strong problem‑solving and analytical skills
The ability to communicate complex information clearly and professionally
Excellent time management and organizational skills
Proficiency in Microsoft Word, Excel, and Outlook
A customer‑first mindset with exceptional service skills
A basic understanding of accounting and banking principles
Backgrounds That May Be a Good Fit Prior experience in retirement or benefits administration is helpful but not required. We welcome candidates with transferable skills from finance, HR, customer service, or operations who are eager to learn.
Why Work at NTCA? At NTCA, we value respect, collaboration, communication, innovation, and delivering an exceptional customer experience. We are known for investing in our people through quality training, professional development, and opportunities for growth within the organization.
NTCA offers a comprehensive compensation and benefits package designed to support your well‑being and work‑life balance, including:
Competitive compensation with regular performance feedback and coaching
Retirement programs including 401(k) and pension
Medical, dental, vision, and pharmacy benefits
Paid family and medical leave
Generous paid time off and paid holidays
Corporate volunteering and community service opportunities
Eligibility for a hybrid work schedule (3 days in office, 2 days remote) after successful completion of training and probationary period
Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails
Next Steps If you are interested in a rewarding career that supports communities across rural America, we encourage you to apply.
Applicants are encouraged to upload a cover letter describing how their experience and skills align with this role and support NTCA’s mission. Candidates who submit a cover letter will receive priority consideration.
SMC - North Carolina, 30 Town Square Blvd., Asheville, North Carolina, United States of America
#J-18808-Ljbffr
Job Description Posted Thursday, April 16, 2026 at 4:00 AM
Join Our Team as a Retirement Benefits Specialist Are you passionate about helping others and making a meaningful impact in communities across rural America? NTCA is looking for a Retirement Benefits Specialist to join our dedicated team in beautiful Asheville, NC. In this role, you’ll play a vital part in supporting our Retirement Services Department, consisting of our defined benefit pension plan and our defined contribution 401(k) plan ensuring employees in rural areas receive the retirement benefits they’ve earned.
What You’ll Do As a Retirement Benefits Specialist, you’ll be the go-to expert for plan participants and HR teams. Your day-to-day will include:
Calculating and processing retirement benefits and payments
Processing contributions and reconciling financial information
Responding to participant inquiries and explaining benefit options
Reviewing eligibility and answering plan-specific questions
Maintaining accurate participation records
Assisting with plan documentation and administrative procedures
Supporting special projects and initiatives as needed
What You Bring We’re looking for someone who is detail-oriented, analytical, and thrives in a collaborative environment. Ideal candidates will have:
Strong problem‑solving and analytical skills
The ability to communicate complex information clearly and professionally
Excellent time management and organizational skills
Proficiency in Microsoft Word, Excel, and Outlook
A customer‑first mindset with exceptional service skills
A basic understanding of accounting and banking principles
Backgrounds That May Be a Good Fit Prior experience in retirement or benefits administration is helpful but not required. We welcome candidates with transferable skills from finance, HR, customer service, or operations who are eager to learn.
Why Work at NTCA? At NTCA, we value respect, collaboration, communication, innovation, and delivering an exceptional customer experience. We are known for investing in our people through quality training, professional development, and opportunities for growth within the organization.
NTCA offers a comprehensive compensation and benefits package designed to support your well‑being and work‑life balance, including:
Competitive compensation with regular performance feedback and coaching
Retirement programs including 401(k) and pension
Medical, dental, vision, and pharmacy benefits
Paid family and medical leave
Generous paid time off and paid holidays
Corporate volunteering and community service opportunities
Eligibility for a hybrid work schedule (3 days in office, 2 days remote) after successful completion of training and probationary period
Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails
Next Steps If you are interested in a rewarding career that supports communities across rural America, we encourage you to apply.
Applicants are encouraged to upload a cover letter describing how their experience and skills align with this role and support NTCA’s mission. Candidates who submit a cover letter will receive priority consideration.
SMC - North Carolina, 30 Town Square Blvd., Asheville, North Carolina, United States of America
#J-18808-Ljbffr